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The Florida Senate

HB 1107: Customer Service Standards for State Agencies

GENERAL BILL by Mercado

Customer Service Standards for State Agencies; Requires departments within executive branch of state government to implement certain measures with respect to telephone calls placed by customers.

Effective Date: 10/1/2020
Last Action: 3/14/2020 House - Died in Oversight, Transparency and Public Management Subcommittee
Bill Text: PDF



Bill History

Date Chamber Action
1/6/2020 House • Filed
1/13/2020 House • Referred to Oversight, Transparency and Public Management Subcommittee; Appropriations Committee; State Affairs Committee -HJ 96
1/14/2020 House • Introduced -HJ 96
3/14/2020 House • Indefinitely postponed and withdrawn from consideration
• Died in Oversight, Transparency and Public Management Subcommittee