SB 444: Customer Service Standards for State Agencies
GENERAL BILL by Rader
Customer Service Standards for State Agencies; Requiring departments within the executive branch of state government to implement certain measures with respect to telephone calls placed by customers, etc.
Effective Date: 10/1/2020
Last Action: 3/14/2020 Senate - Died in Innovation, Industry, and Technology
Bill Text: Web Page | PDF
Last Action: 3/14/2020 Senate - Died in Innovation, Industry, and Technology
Bill Text: Web Page | PDF
Senate Committee References:
- Governmental Oversight and Accountability (GO)
- Innovation, Industry, and Technology (IT)
- Rules (RC)
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Bill History
Date Chamber Action 10/4/2019 Senate • Filed
10/15/2019 Senate • Referred to Governmental Oversight and Accountability; Innovation, Industry, and Technology; Rules -SJ 34
12/2/2019 Senate • On Committee agenda-- Governmental Oversight and Accountability, 12/09/19, 1:30 pm, 301 Senate Building
12/9/2019 Senate • Favorable by Governmental Oversight and Accountability; YEAS 4 NAYS 0 -SJ 132
• Now in Innovation, Industry, and Technology
1/14/2020 Senate • Introduced -SJ 34
3/14/2020 Senate • Indefinitely postponed and withdrawn from consideration
• Died in Innovation, Industry, and Technology
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SB 444, Original Filed Version (Current Bill Version) Posted 10/4/2019 at 12:04 PM
Bill Text: Web Page | PDF Analyses: Governmental Oversight and Accountability (Pre-Meeting) 12/6/2019 (pdf)
Governmental Oversight and Accountability (Post-Meeting) 12/9/2019 (pdf)
Related Bills (1)
Bill Number Subject Filed By Relationship Last Action and Location Track Bills H 1107 Customer Service Standards for State Agencies Mercado Identical Last Action: 3/14/2020 H Died in Oversight, Transparency and Public Management Subcommittee 
Committee Votes (1)
Date Committee Result 12/9/2019 1:30 PM Governmental Oversight and Accountability 4 Yeas - 0 Nays Citations - Statutes (1)
Citation Catchline Location in Bill Location In Bill Help 23.30 Florida Customer Service Standards Act. Page 1 (pdf)