House Bill hb0025E

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    Florida House of Representatives - 2002                HB 25-E

        By Representatives Diaz-Balart and Fasano






  1                      A bill to be entitled

  2         An act relating to health care; providing

  3         legislative findings and intent relating to

  4         health flex plans; providing definitions;

  5         providing for a pilot program for health flex

  6         plans for certain uninsured persons; providing

  7         criteria; authorizing the Agency for Health

  8         Care Administration and the Department of

  9         Insurance to adopt rules; exempting approved

10         health flex plans from certain licensing

11         requirements; providing criteria for

12         eligibility to enroll in a health flex plan;

13         requiring health flex plan providers to

14         maintain certain records; providing

15         requirements for denial, nonrenewal, or

16         cancellation of coverage; specifying that

17         coverage under an approved health flex plan is

18         not an entitlement; requiring a report;

19         providing for future repeal; establishing the

20         Florida Alzheimer's Center and Research

21         Institute at the University of South Florida;

22         requiring the State Board of Education to enter

23         into an agreement with a not-for-profit

24         corporation for the governance and operation of

25         the institute; providing that the corporation

26         shall act as an instrumentality of the state;

27         authorizing the creation of subsidiaries by the

28         corporation; providing powers of the

29         corporation; providing for a board of directors

30         of the corporation and the appointment and

31         terms of its membership; authorizing the State

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    Florida House of Representatives - 2002                HB 25-E

    229-199A-02E






 1         Board of Education to secure and provide

 2         liability protection; providing for an annual

 3         audit and report; providing for assumption of

 4         certain responsibilities of the corporation by

 5         the State Board of Education under certain

 6         circumstances; providing for administration of

 7         the institute; providing for disbursal and use

 8         of income; providing for reporting of

 9         activities; requiring the appointment of a

10         council of scientific advisers; providing

11         responsibilities and terms of the council;

12         providing that the corporation and its

13         subsidiaries are not agencies within the

14         meaning of s. 20.03(11), F.S.; amending s.

15         408.7057, F.S.; redesignating a program title;

16         revising definitions; including preferred

17         provider organizations and health insurers in

18         the claim dispute resolution program;

19         specifying timeframes for submission of

20         supporting documentation necessary for dispute

21         resolution; providing consequences for failure

22         to comply; providing additional

23         responsibilities for the agency relating to

24         patterns of claim disputes; providing

25         timeframes for review by the resolution

26         organization; directing the agency to notify

27         appropriate licensure and certification

28         entities as part of violation of final orders;

29         amending s. 456.053, F.S.; revising a

30         definition; amending s. 626.88, F.S.;

31         redefining the term "administrator," with

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    Florida House of Representatives - 2002                HB 25-E

    229-199A-02E






 1         respect to regulation of insurance

 2         administrators; creating s. 627.6131, F.S.;

 3         specifying payment-of-claims provisions

 4         applicable to certain health insurers;

 5         providing a definition; providing requirements

 6         and procedures for paying, denying, or

 7         contesting claims; providing criteria and

 8         limitations; requiring payment within specified

 9         periods; specifying rate of interest charged on

10         overdue payments; providing for electronic and

11         nonelectronic transmission of claims; providing

12         procedures for overpayment recovery; specifying

13         timeframes for adjudication of claims,

14         internally and externally; prohibiting action

15         to collect payment from an insured under

16         certain circumstances; providing applicability;

17         prohibiting contractual modification of

18         provisions of law; specifying circumstances for

19         retroactive claim denial; specifying claim

20         payment requirements; providing for billing

21         review procedures; specifying claim content

22         requirements; establishing a permissible error

23         ratio, specifying its applicability, and

24         providing for fines; providing specified

25         exceptions from notice and acknowledgment

26         requirements for pharmacy benefit manager

27         claims; amending s. 627.651, F.S.; conforming a

28         cross reference; amending s. 627.662, F.S.;

29         specifying application of certain additional

30         provisions to group, blanket, and franchise

31         health insurance; amending s. 627.6699, F.S.;

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    Florida House of Representatives - 2002                HB 25-E

    229-199A-02E






 1         allowing carriers to separate the experience of

 2         small employer groups having fewer than two

 3         employees; restricting application of certain

 4         laws to health plan policies under certain

 5         circumstances; amending s. 641.185, F.S.;

 6         specifying that health maintenance organization

 7         subscribers should receive prompt payment from

 8         the organization; amending s. 641.234, F.S.;

 9         specifying responsibility of a health

10         maintenance organization for certain violations

11         under certain circumstances; amending s.

12         641.30, F.S.; conforming a cross reference;

13         amending s. 641.3154, F.S.; modifying the

14         circumstances under which a provider knows that

15         an organization is liable for service

16         reimbursement; amending s. 641.3155, F.S.;

17         revising payment of claims provisions

18         applicable to certain health maintenance

19         organizations; providing a definition;

20         providing requirements and procedures for

21         paying, denying, or contesting claims;

22         providing criteria and limitations; requiring

23         payment within specified periods; revising rate

24         of interest charged on overdue payments;

25         providing for electronic and nonelectronic

26         transmission of claims; providing procedures

27         for overpayment recovery; specifying timeframes

28         for adjudication of claims, internally and

29         externally; prohibiting action to collect

30         payment from a subscriber under certain

31         circumstances; prohibiting contractual

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    Florida House of Representatives - 2002                HB 25-E

    229-199A-02E






 1         modification of provisions of law; specifying

 2         circumstances for retroactive claim denial;

 3         specifying claim payment requirements;

 4         providing for billing review procedures;

 5         specifying claim content requirements;

 6         establishing a permissible error ratio,

 7         specifying its applicability, and providing for

 8         fines; providing specified exceptions from

 9         notice and acknowledgment requirements for

10         pharmacy benefit manager claims; amending s.

11         641.51, F.S.; revising provisions governing

12         examinations by ophthalmologists; providing

13         construction; providing effective dates.

14  

15  Be It Enacted by the Legislature of the State of Florida:

16  

17         Section 1.  Effective July 1, 2002:

18         Health flex plans.--

19         (1)  INTENT.--The Legislature finds that a significant

20  proportion of the residents of this state are unable to obtain

21  affordable health insurance coverage. Therefore, it is the

22  intent of the Legislature to expand the availability of health

23  care options for low-income uninsured state residents by

24  encouraging health insurers, health maintenance organizations,

25  health care provider sponsored organizations, local

26  governments, health care districts, or other public or private

27  community-based organizations to develop alternative

28  approaches to traditional health insurance which emphasize

29  coverage for basic and preventive health care services. To the

30  maximum extent possible, these options should be coordinated

31  with existing governmental or community-based health services

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    Florida House of Representatives - 2002                HB 25-E

    229-199A-02E






 1  programs in a manner that is consistent with the objectives

 2  and requirements of such programs.

 3         (2)  DEFINITIONS.--As used in this section, the term:

 4         (a)  "Agency" means the Agency for Health Care

 5  Administration.

 6         (b)  "Department" means the Department of Insurance.

 7         (c)  "Enrollee" means an individual who has been

 8  determined to be eligible for and is receiving health care

 9  coverage under a health flex plan approved under this section.

10         (d)  "Health care coverage" or "health flex plan

11  coverage" means health care services that are covered as

12  benefits under an approved health flex plan or that are

13  otherwise provided, either directly or through arrangements

14  with other persons, via a health flex plan on a prepaid per

15  capita basis or on a prepaid aggregate fixed-sum basis.

16         (e)  "Health flex plan" means a health plan approved

17  under subsection (3) which guarantees payment for specified

18  health care coverage provided to the enrollee.

19         (f)  "Health flex plan entity" means a health insurer,

20  health maintenance organization, health care

21  provider-sponsored organization, local government, health care

22  district, or other public or private community-based

23  organization that develops and implements an approved health

24  flex plan and is responsible for administering the health flex

25  plan and paying all claims for health flex plan coverage by

26  enrollees of the health flex plan.

27         (3)  PILOT PROGRAM.--The agency and the department

28  shall each approve or disapprove health flex plans that

29  provide health care coverage for eligible participants who

30  reside in the three areas of the state that have the highest

31  number of uninsured persons, as identified in the Florida

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    Florida House of Representatives - 2002                HB 25-E

    229-199A-02E






 1  Health Insurance Study conducted by the agency and in Indian

 2  River County. A health flex plan may limit or exclude benefits

 3  otherwise required by law for insurers offering coverage in

 4  this state, may cap the total amount of claims paid per year

 5  per enrollee, may limit the number of enrollees, or may take

 6  any combination of those actions.

 7         (a)  The agency shall develop guidelines for the review

 8  of applications for health flex plans and shall disapprove or

 9  withdraw approval of plans that do not meet or no longer meet

10  minimum standards for quality of care and access to care.

11         (b)  The department shall develop guidelines for the

12  review of health flex plan applications and shall disapprove

13  or shall withdraw approval of plans that:

14         1.  Contain any ambiguous, inconsistent, or misleading

15  provisions or any exceptions or conditions that deceptively

16  affect or limit the benefits purported to be assumed in the

17  general coverage provided by the health flex plan;

18         2.  Provide benefits that are unreasonable in relation

19  to the premium charged or contain provisions that are unfair

20  or inequitable or contrary to the public policy of this state,

21  that encourage misrepresentation, or that result in unfair

22  discrimination in sales practices; or

23         3.  Cannot demonstrate that the health flex plan is

24  financially sound and that the applicant is able to underwrite

25  or finance the health care coverage provided.

26         (c)  The agency and the department may adopt rules as

27  needed to administer this section.

28         (4)  LICENSE NOT REQUIRED.--Neither the licensing

29  requirements of the Florida Insurance Code nor chapter 641,

30  Florida Statutes, relating to health maintenance

31  organizations, is applicable to a health flex plan approved

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    Florida House of Representatives - 2002                HB 25-E

    229-199A-02E






 1  under this section, unless expressly made applicable. However,

 2  for the purpose of prohibiting unfair trade practices, health

 3  flex plans are considered to be insurance subject to the

 4  applicable provisions of part IX of chapter 626, Florida

 5  Statutes, except as otherwise provided in this section.

 6         (5)  ELIGIBILITY.--Eligibility to enroll in an approved

 7  health flex plan is limited to residents of this state who:

 8         (a)  Are 64 years of age or younger;

 9         (b)  Have a family income equal to or less than 200

10  percent of the federal poverty level;

11         (c)  Are not covered by a private insurance policy and

12  are not eligible for coverage through a public health

13  insurance program, such as Medicare or Medicaid, or another

14  public health care program, such as KidCare, and have not been

15  covered at any time during the past 6 months; and

16         (d)  Have applied for health care coverage through an

17  approved health flex plan and have agreed to make any payments

18  required for participation, including periodic payments or

19  payments due at the time health care services are provided.

20         (6)  RECORDS.--Each health flex plan shall maintain

21  enrollment data and reasonable records of its losses,

22  expenses, and claims experience and shall make those records

23  reasonably available to enable the department to monitor and

24  determine the financial viability of the health flex plan, as

25  necessary. Provider networks and total enrollment by area

26  shall be reported to the agency biannually to enable the

27  agency to monitor access to care.

28         (7)  NOTICE.--The denial of coverage by a health flex

29  plan, or the nonrenewal or cancellation of coverage, must be

30  accompanied by the specific reasons for denial, nonrenewal, or

31  cancellation. Notice of nonrenewal or cancellation must be

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    Florida House of Representatives - 2002                HB 25-E

    229-199A-02E






 1  provided at least 45 days in advance of the nonrenewal or

 2  cancellation, except that 10 days' written notice must be

 3  given for cancellation due to nonpayment of premiums. If the

 4  health flex plan fails to give the required notice, the health

 5  flex plan coverage must remain in effect until notice is

 6  appropriately given.

 7         (8)  NONENTITLEMENT.--Coverage under an approved health

 8  flex plan is not an entitlement, and a cause of action does

 9  not arise against the state, a local government entity, or any

10  other political subdivision of this state, or against the

11  agency, for failure to make coverage available to eligible

12  persons under this section.

13         (9)  PROGRAM EVALUATION.--The agency and the department

14  shall evaluate the pilot program and its effect on the

15  entities that seek approval as health flex plans, on the

16  number of enrollees, and on the scope of the health care

17  coverage offered under a health flex plan; shall provide an

18  assessment of the health flex plans and their potential

19  applicability in other settings; and shall, by January 1,

20  2004, jointly submit a report to the Governor, the President

21  of the Senate, and the Speaker of the House of

22  Representatives.

23         (10)  EXPIRATION.--This section expires July 1, 2004.

24         Section 2.  Effective July 1, 2002:

25         Florida Alzheimer's Center and Research Institute.--

26         (1)  The Florida Alzheimer's Center and Research

27  Institute is established at the University of South Florida.

28         (2)(a)  The State Board of Education shall enter into

29  an agreement for the use of the facilities on the campus of

30  the University of South Florida to be known as the Florida

31  Alzheimer's Center and Research Institute, including all

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    Florida House of Representatives - 2002                HB 25-E

    229-199A-02E






 1  furnishings, equipment, and other chattels used in the

 2  operation of those facilities, with a Florida not-for-profit

 3  corporation organized solely for the purpose of governing and

 4  operating the Florida Alzheimer's Center and Research

 5  Institute.  This not-for-profit corporation, acting as an

 6  instrumentality of the state, shall govern and operate the

 7  Florida Alzheimer's Center and Research Institute in

 8  accordance with the terms of the agreement between the State

 9  Board of Education and the not-for-profit corporation.  The

10  not-for-profit corporation may, with the prior approval of the

11  State Board of Education, create not-for-profit corporate

12  subsidiaries to fulfill its mission.  The not-for-profit

13  corporation and its subsidiaries are authorized to receive,

14  hold, invest, and administer property and any moneys acquired

15  from private, local, state, and federal sources, as well as

16  technical and professional income generated or derived from

17  practice activities of the institute, for the benefit of the

18  institute and the fulfillment of its mission.

19         (b)1.  The affairs of the not-for-profit corporation

20  shall be managed by a board of directors who shall serve

21  without compensation.  The board of directors shall consist of

22  the President of the University of South Florida and the chair

23  of the State Board of Education, or their designees, 5

24  representatives of the state universities, and no fewer than 9

25  nor more than 14 representatives of the public who are neither

26  medical doctors nor state employees.  Each director who is a

27  representative of a state university or of the public shall be

28  appointed to serve a term of 3 years.  The chair of the board

29  of directors shall be selected by a majority vote of the

30  directors.  Each director shall have only one vote.

31  

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    Florida House of Representatives - 2002                HB 25-E

    229-199A-02E






 1         2.  The initial board of directors shall consist of the

 2  President of the University of South Florida and the chair of

 3  the State Board of Education, or their designees; the five

 4  university representatives, of whom one is to be appointed by

 5  the Governor, two by the President of the Senate, and two by

 6  the Speaker of the House of Representatives; and nine public

 7  representatives, of whom three are to be appointed by the

 8  Governor, three by the President of the Senate, and three by

 9  the Speaker of the House of Representatives.  Upon the

10  expiration of the terms of the initial appointed directors,

11  all directors subject to 3-year terms of office under this

12  paragraph shall be appointed by a majority vote of the

13  directors, and the board may be expanded to include additional

14  public representative directors up to the maximum number

15  allowed.  Any vacancy in office shall be filled for the

16  remainder of the term by majority vote of the directors. Any

17  director may be reappointed.

18         (3)  The State Board of Education shall provide in the

19  agreement with the not-for-profit corporation for the

20  following:

21         (a)  Approval by the State Board of Education of the

22  articles of incorporation of the not-for-profit corporation.

23         (b)  Approval by the State Board of Education of the

24  articles of incorporation of any not-for-profit corporate

25  subsidiary created by the not-for-profit corporation.

26         (c)  Use of hospital facilities and personnel by the

27  not-for-profit corporation and its subsidiaries for mutually

28  approved teaching and research programs conducted by the

29  University of South Florida or other accredited medical

30  schools or research institutes.

31  

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    Florida House of Representatives - 2002                HB 25-E

    229-199A-02E






 1         (d)  Preparation of an annual postaudit of the

 2  not-for-profit corporation's financial accounts and the

 3  financial accounts of any subsidiaries to be conducted by an

 4  independent certified public accountant.  The annual audit

 5  report shall include management letters and shall be submitted

 6  to the Auditor General and the State Board of Education for

 7  review.  The State Board of Education, the Auditor General,

 8  and the Office of Program Policy Analysis and Government

 9  Accountability shall have the authority to require and receive

10  from the not-for-profit corporation and any subsidiaries, or

11  from their independent auditor, any detail or supplemental

12  data relating to the operation of the not-for-profit

13  corporation or subsidiary.

14         (e)  Provision by the not-for-profit corporation and

15  its subsidiaries of equal employment opportunities for all

16  persons regardless of race, color, religion, sex, age, or

17  national origin.

18         (4)  The State Board of Education is authorized to

19  secure comprehensive general liability protection, including

20  professional liability protection, for the not-for-profit

21  corporation and its subsidiaries, pursuant to s. 240.213,

22  Florida Statutes.

23         (5)  If the agreement between the not-for-profit

24  corporation and the State Board of Education is terminated for

25  any reason, the State Board of Education shall assume

26  governance and operation of the facilities.

27         (6)  The institute shall be administered by a chief

28  executive officer, who shall be appointed by and serve at the

29  pleasure of the board of directors of the not-for-profit

30  corporation and who shall exercise the following powers and

31  

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    Florida House of Representatives - 2002                HB 25-E

    229-199A-02E






 1  perform the following duties, subject to the approval of the

 2  board of directors:

 3         (a)  The chief executive officer shall establish

 4  programs that fulfill the mission of the institute in

 5  research, education, treatment, prevention, and early

 6  detection of Alzheimer's disease; however, the chief executive

 7  officer may not establish academic programs for which academic

 8  credit is awarded and which culminate in the conferring of a

 9  degree, without prior approval of the State Board of

10  Education.

11         (b)  The chief executive officer shall have control

12  over the budget and the dollars appropriated or donated to the

13  institute from private, local, state, and federal sources, as

14  well as technical and professional income generated or derived

15  from practice activities of the institute; however,

16  professional income generated by university faculty from

17  practice activities at the institute shall be shared between

18  the institute and the university as determined by the chief

19  executive officer and the appropriate university dean or vice

20  president.

21         (c)  The chief executive officer shall appoint

22  representatives of the institute to carry out the research,

23  patient care, and educational activities of the institute and

24  establish the compensation, benefits, and terms of service of

25  such representatives. Representatives of the institute shall

26  be eligible to hold concurrent appointments at affiliated

27  academic institutions.  University faculty shall be eligible

28  to hold concurrent appointments at the institute.

29         (d)  The chief executive officer shall have control

30  over the use and assignment of space and equipment within the

31  facilities.

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    Florida House of Representatives - 2002                HB 25-E

    229-199A-02E






 1         (e)  The chief executive officer shall have the power

 2  to create the administrative structure necessary to carry out

 3  the mission of the institute.

 4         (f)  The chief executive officer shall have a reporting

 5  relationship to the Commissioner of Education.

 6         (g)  The chief executive officer shall provide a copy

 7  of the institute's annual report to the Governor and Cabinet,

 8  the President of the Senate, the Speaker of the House of

 9  Representatives, and the chair of the State Board of

10  Education.

11         (7)  The board of directors of the not-for-profit

12  corporation shall create a council of scientific advisers to

13  the chief executive officer consisting of leading researchers,

14  physicians, and scientists.  The council shall review programs

15  and recommend research priorities and initiatives to maximize

16  the state's investment in the institute. The members of the

17  council shall be appointed by the board of directors of the

18  not-for-profit corporation, except for five members who shall

19  be appointed by the State Board of Education. Each member of

20  the council shall be appointed to serve a 2-year term and may

21  be reappointed to the council.

22         (8)  In carrying out the provisions of this section,

23  the not-for-profit corporation and its subsidiaries are not

24  agencies within the meaning of s. 20.03(11), Florida Statutes.

25         Section 3.  Section 408.7057, Florida Statutes, is

26  amended to read:

27         408.7057  Statewide provider and health plan managed

28  care organization claim dispute resolution program.--

29         (1)  As used in this section, the term:

30         (a)  "Agency" means the Agency for Health Care

31  Administration.

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    Florida House of Representatives - 2002                HB 25-E

    229-199A-02E






 1         (b)(a)  "Health plan Managed care organization" means a

 2  health maintenance organization or a prepaid health clinic

 3  certified under chapter 641, a prepaid health plan authorized

 4  under s. 409.912, or an exclusive provider organization

 5  certified under s. 627.6472, or a major medical expense health

 6  insurance policy, as defined in s. 627.643(2)(e), offered by a

 7  group or an individual health insurer licensed pursuant to

 8  chapter 624, including a preferred provider organization under

 9  s. 627.6471.

10         (c)(b)  "Resolution organization" means a qualified

11  independent third-party claim-dispute-resolution entity

12  selected by and contracted with the Agency for Health Care

13  Administration.

14         (2)(a)  The agency for Health Care Administration shall

15  establish a program by January 1, 2001, to provide assistance

16  to contracted and noncontracted providers and health plans

17  managed care organizations for resolution of claim disputes

18  that are not resolved by the provider and the health plan

19  managed care organization. The agency shall contract with a

20  resolution organization to timely review and consider claim

21  disputes submitted by providers and health plans managed care

22  organizations and recommend to the agency an appropriate

23  resolution of those disputes. The agency shall establish by

24  rule jurisdictional amounts and methods of aggregation for

25  claim disputes that may be considered by the resolution

26  organization.

27         (b)  The resolution organization shall review claim

28  disputes filed by contracted and noncontracted providers and

29  health plans managed care organizations unless the disputed

30  claim:

31         1.  Is related to interest payment;

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    Florida House of Representatives - 2002                HB 25-E

    229-199A-02E






 1         2.  Does not meet the jurisdictional amounts or the

 2  methods of aggregation established by agency rule, as provided

 3  in paragraph (a);

 4         3.  Is part of an internal grievance in a Medicare

 5  managed care organization or a reconsideration appeal through

 6  the Medicare appeals process;

 7         4.  Is related to a health plan that is not regulated

 8  by the state;

 9         5.  Is part of a Medicaid fair hearing pursued under 42

10  C.F.R. ss. 431.220 et seq.;

11         6.  Is the basis for an action pending in state or

12  federal court; or

13         7.  Is subject to a binding claim-dispute-resolution

14  process provided by contract entered into prior to October 1,

15  2000, between the provider and the managed care organization.

16         (c)  Contracts entered into or renewed on or after

17  October 1, 2000, may require exhaustion of an internal

18  dispute-resolution process as a prerequisite to the submission

19  of a claim by a provider or a health plan maintenance

20  organization to the resolution organization when the

21  dispute-resolution program becomes effective.

22         (d)  A contracted or noncontracted provider or health

23  plan maintenance organization may not file a claim dispute

24  with the resolution organization more than 12 months after a

25  final determination has been made on a claim by a health plan

26  maintenance organization.

27         (e)  The resolution organization shall require the

28  health plan or provider submitting the claim dispute to submit

29  any supporting documentation to the resolution organization

30  within 15 days after receipt by the health plan or provider of

31  a request from the resolution organization for documentation

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    Florida House of Representatives - 2002                HB 25-E

    229-199A-02E






 1  in support of the claim dispute. The resolution organization

 2  may extend the time if appropriate. Failure to submit the

 3  supporting documentation within such time period shall result

 4  in the dismissal of the submitted claim dispute.

 5         (f)  The resolution organization shall require the

 6  respondent in the claim dispute to submit all documentation in

 7  support of its position within 15 days after receiving a

 8  request from the resolution organization for supporting

 9  documentation. The resolution organization may extend the time

10  if appropriate. Failure to submit the supporting documentation

11  within such time period shall result in a default against the

12  health plan or provider. In the event of such a default, the

13  resolution organization shall issue its written recommendation

14  to the agency that a default be entered against the defaulting

15  entity. The written recommendation shall include a

16  recommendation to the agency that the defaulting entity shall

17  pay the entity submitting the claim dispute the full amount of

18  the claim dispute, plus all accrued interest, and shall be

19  considered a nonprevailing party for the purposes of this

20  section.

21         (g)1.  If, on an ongoing basis during the preceding 12

22  months, the agency has reason to believe that a pattern of

23  noncompliance with ss. 627.6131 and 641.3155 exists on the

24  part of a particular health plan or provider, the agency shall

25  evaluate the information contained in these cases to determine

26  whether the information evidences a pattern and report its

27  findings, together with substantiating evidence, to the

28  appropriate licensure or certification entity for the health

29  plan or provider.

30         2.  In addition, the agency shall prepare a report to

31  the Governor and the Legislature by February 1 of each year

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    Florida House of Representatives - 2002                HB 25-E

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 1  enumerating claims dismissed, defaults issued, and failures to

 2  comply with agency final orders issued under this section.

 3         (3)  The agency shall adopt rules to establish a

 4  process to be used by the resolution organization in

 5  considering claim disputes submitted by a provider or health

 6  plan managed care organization which must include the issuance

 7  by the resolution organization of a written recommendation,

 8  supported by findings of fact, to the agency within 60 days

 9  after the requested information is received by the resolution

10  organization within the timeframes specified by the resolution

11  organization. In no event shall the review time exceed 90 days

12  following receipt of the initial claim dispute submission by

13  the resolution organization receipt of the claim dispute

14  submission.

15         (4)  Within 30 days after receipt of the recommendation

16  of the resolution organization, the agency shall adopt the

17  recommendation as a final order.

18         (5)  The agency shall notify within 7 days the

19  appropriate licensure or certification entity whenever there

20  is a violation of a final order issued by the agency pursuant

21  to this section.

22         (6)(5)  The entity that does not prevail in the

23  agency's order must pay a review cost to the review

24  organization, as determined by agency rule. Such rule must

25  provide for an apportionment of the review fee in any case in

26  which both parties prevail in part. If the nonprevailing party

27  fails to pay the ordered review cost within 35 days after the

28  agency's order, the nonpaying party is subject to a penalty of

29  not more than $500 per day until the penalty is paid.

30         (7)(6)  The agency for Health Care Administration may

31  adopt rules to administer this section.

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 1         Section 4.  Paragraph (o) of subsection (3) of section

 2  456.053, Florida Statutes, is amended to read:

 3         456.053  Financial arrangements between referring

 4  health care providers and providers of health care services.--

 5         (3)  DEFINITIONS.--For the purpose of this section, the

 6  word, phrase, or term:

 7         (o)  "Referral" means any referral of a patient by a

 8  health care provider for health care services, including,

 9  without limitation:

10         1.  The forwarding of a patient by a health care

11  provider to another health care provider or to an entity which

12  provides or supplies designated health services or any other

13  health care item or service; or

14         2.  The request or establishment of a plan of care by a

15  health care provider, which includes the provision of

16  designated health services or other health care item or

17  service.

18         3.  The following orders, recommendations, or plans of

19  care shall not constitute a referral by a health care

20  provider:

21         a.  By a radiologist for diagnostic-imaging services.

22         b.  By a physician specializing in the provision of

23  radiation therapy services for such services.

24         c.  By a medical oncologist for drugs and solutions to

25  be prepared and administered intravenously to such

26  oncologist's patient, as well as for the supplies and

27  equipment used in connection therewith to treat such patient

28  for cancer and the complications thereof.

29         d.  By a cardiologist for cardiac catheterization

30  services.

31  

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 1         e.  By a pathologist for diagnostic clinical laboratory

 2  tests and pathological examination services, if furnished by

 3  or under the supervision of such pathologist pursuant to a

 4  consultation requested by another physician.

 5         f.  By a health care provider who is the sole provider

 6  or member of a group practice for designated health services

 7  or other health care items or services that are prescribed or

 8  provided solely for such referring health care provider's or

 9  group practice's own patients, and that are provided or

10  performed by or under the direct supervision of such referring

11  health care provider or group practice; provided, however,

12  that effective July 1, 1999, a physician licensed pursuant to

13  chapter 458, chapter 459, chapter 460, or chapter 461 may

14  refer a patient to a sole provider or group practice for

15  diagnostic imaging services, excluding radiation therapy

16  services, for which the sole provider or group practice billed

17  both the technical and the professional fee for or on behalf

18  of the patient, if the referring physician has no investment

19  interest in the practice. The diagnostic imaging service

20  referred to a group practice or sole provider must be a

21  diagnostic imaging service normally provided within the scope

22  of practice to the patients of the group practice or sole

23  provider. The group practice or sole provider may accept no

24  more that 15 percent of their patients receiving diagnostic

25  imaging services from outside referrals, excluding radiation

26  therapy services.

27         g.  By a health care provider for services provided by

28  an ambulatory surgical center licensed under chapter 395.

29         h.  By a health care provider for diagnostic clinical

30  laboratory services where such services are directly related

31  to renal dialysis.

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 1         h.i.  By a urologist for lithotripsy services.

 2         i.j.  By a dentist for dental services performed by an

 3  employee of or health care provider who is an independent

 4  contractor with the dentist or group practice of which the

 5  dentist is a member.

 6         j.k.  By a physician for infusion therapy services to a

 7  patient of that physician or a member of that physician's

 8  group practice.

 9         k.l.  By a nephrologist for renal dialysis services and

10  supplies, except laboratory services.

11         l.  By a health care provider whose principal

12  professional practice consists of treating patients in their

13  private residences for services to be rendered in such private

14  residences, except for services rendered by a home health

15  agency licensed under chapter 400. For purposes of this

16  sub-subparagraph, the term "private residences" includes

17  patients' private homes, independent living centers, and

18  assisted living facilities, but does not include skilled

19  nursing facilities.

20         Section 5.  Subsection (1) of section 626.88, Florida

21  Statutes, is amended to read:

22         626.88  Definitions of "administrator" and "insurer".--

23         (1)  For the purposes of this part, an "administrator"

24  is any person who directly or indirectly solicits or effects

25  coverage of, collects charges or premiums from, or adjusts or

26  settles claims on residents of this state in connection with

27  authorized commercial self-insurance funds or with insured or

28  self-insured programs which provide life or health insurance

29  coverage or coverage of any other expenses described in s.

30  624.33(1) or any person who, through a health care risk

31  contract as defined in s. 641.234 with an insurer or health

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 1  maintenance organization, provides billing and collection

 2  services to health insurers and health maintenance

 3  organizations on behalf of health care providers, other than

 4  any of the following persons:

 5         (a)  An employer on behalf of such employer's employees

 6  or the employees of one or more subsidiary or affiliated

 7  corporations of such employer.

 8         (b)  A union on behalf of its members.

 9         (c)  An insurance company which is either authorized to

10  transact insurance in this state or is acting as an insurer

11  with respect to a policy lawfully issued and delivered by such

12  company in and pursuant to the laws of a state in which the

13  insurer was authorized to transact an insurance business.

14         (d)  A health care services plan, health maintenance

15  organization, professional service plan corporation, or person

16  in the business of providing continuing care, possessing a

17  valid certificate of authority issued by the department, and

18  the sales representatives thereof, if the activities of such

19  entity are limited to the activities permitted under the

20  certificate of authority.

21         (e)  An insurance agent licensed in this state whose

22  activities are limited exclusively to the sale of insurance.

23         (f)  An adjuster licensed in this state whose

24  activities are limited to the adjustment of claims.

25         (g)  A creditor on behalf of such creditor's debtors

26  with respect to insurance covering a debt between the creditor

27  and its debtors.

28         (h)  A trust and its trustees, agents, and employees

29  acting pursuant to such trust established in conformity with

30  29 U.S.C. s. 186.

31  

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 1         (i)  A trust exempt from taxation under s. 501(a) of

 2  the Internal Revenue Code, a trust satisfying the requirements

 3  of ss. 624.438 and 624.439, or any governmental trust as

 4  defined in s. 624.33(3), and the trustees and employees acting

 5  pursuant to such trust, or a custodian and its agents and

 6  employees, including individuals representing the trustees in

 7  overseeing the activities of a service company or

 8  administrator, acting pursuant to a custodial account which

 9  meets the requirements of s. 401(f) of the Internal Revenue

10  Code.

11         (j)  A financial institution which is subject to

12  supervision or examination by federal or state authorities or

13  a mortgage lender licensed under chapter 494 who collects and

14  remits premiums to licensed insurance agents or authorized

15  insurers concurrently or in connection with mortgage loan

16  payments.

17         (k)  A credit card issuing company which advances for

18  and collects premiums or charges from its credit card holders

19  who have authorized such collection if such company does not

20  adjust or settle claims.

21         (l)  A person who adjusts or settles claims in the

22  normal course of such person's practice or employment as an

23  attorney at law and who does not collect charges or premiums

24  in connection with life or health insurance coverage.

25         (m)  A person approved by the Division of Workers'

26  Compensation of the Department of Labor and Employment

27  Security who administers only self-insured workers'

28  compensation plans.

29         (n)  A service company or service agent and its

30  employees, authorized in accordance with ss. 626.895-626.899,

31  

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 1  serving only a single employer plan, multiple-employer welfare

 2  arrangements, or a combination thereof.

 3         (o)  Any provider or group practice, as defined in s.

 4  456.053, providing services under the scope of the license of

 5  the provider or the member of the group practice.

 6         (p)  Any hospital providing billing, claims, and

 7  collection services solely on its own and its physicians'

 8  behalf and providing services under the scope of its license.

 9  

10  A person who provides billing and collection services to

11  health insurers and health maintenance organizations on behalf

12  of health care providers shall comply with the provisions of

13  ss. 627.6131, 641.3155, and 641.51(4).

14         Section 6.  Section 627.6131, Florida Statutes, is

15  created to read:

16         627.6131  Payment of claims.--

17         (1)  The contract shall include the following

18  provision:

19  

20         "Time of Payment of Claims: After receiving

21         written proof of loss, the insurer will pay

22         monthly all benefits then due for ...(type of

23         benefit).... Benefits for any other loss

24         covered by this policy will be paid as soon as

25         the insurer receives proper written proof."

26  

27         (2)  As used in this section, the term "claim" for a

28  noninstitutional provider means a paper or electronic billing

29  instrument submitted to the insurer's designated location that

30  consists of the HCFA 1500 data set, or its successor, that has

31  all mandatory entries for a physician licensed under chapter

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 1  458, chapter 459, chapter 460, chapter 461, or chapter 463, or

 2  psychologists licensed under chapter 490 or any appropriate

 3  billing instrument that has all mandatory entries for any

 4  other noninstitutional provider. For institutional providers,

 5  "claim" means a paper or electronic billing instrument

 6  submitted to the insurer's designated location that consists

 7  of the UB-92 data set or its successor with entries stated as

 8  mandatory by the National Uniform Billing Committee.

 9         (3)  All claims for payment or overpayment, whether

10  electronic or nonelectronic:

11         (a)  Are considered received on the date the claim is

12  received by the insurer at its designated claims-receipt

13  location or the date the claim for overpayment is received by

14  the provider at its designated location.

15         (b)  Must be mailed or electronically transferred to

16  the primary insurer within 6 months after the following have

17  occurred:

18         1.  Discharge for inpatient services or the date of

19  service for outpatient services; and

20         2.  The provider has been furnished with the correct

21  name and address of the patient's health insurer.

22  

23  All claims for payment, whether electronic or nonelectronic,

24  must be mailed or electronically transferred to the secondary

25  insurer within 90 days after final determination by the

26  primary insurer. A provider's claim is considered submitted on

27  the date it is electronically transferred or mailed.

28         (c)  Must not duplicate a claim previously submitted

29  unless it is determined that the original claim was not

30  received or is otherwise lost.

31  

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 1         (4)(a)  For all electronically submitted claims, a

 2  health insurer shall:

 3         1.  Within 24 hours after the beginning of the next

 4  business day after receipt of the claim, provide electronic

 5  acknowledgment of the receipt of the claim to the electronic

 6  source submitting the claim.

 7         2.  Within 20 days after receipt of the claim, pay the

 8  claim or notify a provider or designee if a claim is denied or

 9  contested.  Notice of the insurer's action on the claim and

10  payment of the claim is considered to be made on the date the

11  notice or payment was mailed or electronically transferred.

12         (b)1.  Notification of the health insurer's

13  determination of a contested claim must be accompanied by an

14  itemized list of additional information or documents the

15  insurer can reasonably determine are necessary to process the

16  claim.

17         2.  A provider must submit the additional information

18  or documentation, as specified on the itemized list, within 35

19  days after receipt of the notification. Additional information

20  is considered submitted on the date it is electronically

21  transferred or mailed.  The health insurer may not request

22  duplicate documents.

23         (c)  For purposes of this subsection, electronic means

24  of transmission of claims, notices, documents, forms, and

25  payments shall be used to the greatest extent possible by the

26  health insurer and the provider.

27         (d)  A claim must be paid or denied within 90 days

28  after receipt of the claim. Failure to pay or deny a claim

29  within 120 days after receipt of the claim creates an

30  uncontestable obligation to pay the claim.

31  

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 1         (5)(a)  For all nonelectronically submitted claims, a

 2  health insurer shall:

 3         1.  Effective November 1, 2003, provide acknowledgment

 4  of receipt of the claim within 15 days after receipt of the

 5  claim to the provider or provide a provider within 15 days

 6  after receipt with electronic access to the status of a

 7  submitted claim.

 8         2.  Within 40 days after receipt of the claim, pay the

 9  claim or notify a provider or designee if a claim is denied or

10  contested.  Notice of the insurer's action on the claim and

11  payment of the claim is considered to be made on the date the

12  notice or payment was mailed or electronically transferred.

13         (b)1.  Notification of the health insurer's

14  determination of a contested claim must be accompanied by an

15  itemized list of additional information or documents the

16  insurer can reasonably determine are necessary to process the

17  claim.

18         2.  A provider must submit the additional information

19  or documentation, as specified on the itemized list, within 35

20  days after receipt of the notification. Additional information

21  is considered submitted on the date it is electronically

22  transferred or mailed.  The health insurer may not request

23  duplicate documents.

24         (c)  For purposes of this subsection, electronic means

25  of transmission of claims, notices, documents, forms, and

26  payments shall be used to the greatest extent possible by the

27  health insurer and the provider.

28         (d)  A claim must be paid or denied within 120 days

29  after receipt of the claim. Failure to pay or deny a claim

30  within 140 days after receipt of the claim creates an

31  uncontestable obligation to pay the claim.

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 1         (6)  If a health insurer determines that it has made an

 2  overpayment to a provider for services rendered to an insured,

 3  the health insurer must make a claim for such overpayment to

 4  the provider's designated location.  A health insurer that

 5  makes a claim for overpayment to a provider under this section

 6  shall give the provider a written or electronic statement

 7  specifying the basis for the retroactive denial or payment

 8  adjustment. The insurer must identify the claim or claims, or

 9  overpayment claim portion thereof, for which a claim for

10  overpayment is submitted.

11         (a)  If an overpayment determination is the result of

12  retroactive review or audit of coverage decisions or payment

13  levels not related to fraud, a health insurer shall adhere to

14  the following procedures:

15         1.  All claims for overpayment must be submitted to a

16  provider within 30 months after the health insurer's payment

17  of the claim. A provider must pay, deny, or contest the health

18  insurer's claim for overpayment within 40 days after the

19  receipt of the claim. All contested claims for overpayment

20  must be paid or denied within 120 days after receipt of the

21  claim. Failure to pay or deny overpayment and claim within 140

22  days after receipt creates an uncontestable obligation to pay

23  the claim.

24         2.  A provider that denies or contests a health

25  insurer's claim for overpayment or any portion of a claim

26  shall notify the health insurer, in writing, within 35 days

27  after the provider receives the claim that the claim for

28  overpayment is contested or denied. The notice that the claim

29  for overpayment is denied or contested must identify the

30  contested portion of the claim and the specific reason for

31  contesting or denying the claim and, if contested, must

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 1  include a request for additional information. If the health

 2  insurer submits additional information, the health insurer

 3  must, within 35 days after receipt of the request, mail or

 4  electronically transfer the information to the provider. The

 5  provider shall pay or deny the claim for overpayment within 45

 6  days after receipt of the information. The notice is

 7  considered made on the date the notice is mailed or

 8  electronically transferred by the provider.

 9         3.  The health insurer may not reduce payment to the

10  provider for other services unless the provider agrees to the

11  reduction in writing or fails to respond to the health

12  insurer's overpayment claim as required by this paragraph.

13         4.  Payment of an overpayment claim is considered made

14  on the date the payment was mailed or electronically

15  transferred.  An overdue payment of a claim bears simple

16  interest at the rate of 12 percent per year.  Interest on an

17  overdue payment for a claim for an overpayment begins to

18  accrue when the claim should have been paid, denied, or

19  contested.

20         (b)  A claim for overpayment shall not be permitted

21  beyond 30 months after the health insurer's payment of a

22  claim, except that claims for overpayment may be sought beyond

23  that time from providers convicted of fraud pursuant to s.

24  817.234.

25         (7)  Payment of a claim is considered made on the date

26  the payment was mailed or electronically transferred. An

27  overdue payment of a claim bears simple interest of 12 percent

28  per year. Interest on an overdue payment for a claim or for

29  any portion of a claim begins to accrue when the claim should

30  have been paid, denied, or contested. The interest is payable

31  with the payment of the claim.

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 1         (8)  For all contracts entered into or renewed on or

 2  after October 1, 2002, a health insurer's internal dispute

 3  resolution process related to a denied claim not under active

 4  review by a mediator, arbitrator, or third-party dispute

 5  entity must be finalized within 60 days after the receipt of

 6  the provider's request for review or appeal.

 7         (9)  A provider or any representative of a provider,

 8  regardless of whether the provider is under contract with the

 9  health insurer, may not collect or attempt to collect money

10  from, maintain any action at law against, or report to a

11  credit agency an insured for payment of covered services for

12  which the health insurer contested or denied the provider's

13  claim. This prohibition applies during the pendency of any

14  claim for payment made by the provider to the health insurer

15  for payment of the services or internal dispute resolution

16  process to determine whether the health insurer is liable for

17  the services.  For a claim, this pendency applies from the

18  date the claim or a portion of the claim is denied to the date

19  of the completion of the health insurer's internal dispute

20  resolution process, not to exceed 60 days. This subsection

21  does not prohibit the collection by the provider of

22  copayments, coinsurance, or deductible amounts due the

23  provider.

24         (10)  The provisions of this section may not be waived,

25  voided, or nullified by contract.

26         (11)  A health insurer may not retroactively deny a

27  claim because of insured ineligibility more than 1 year after

28  the date of payment of the claim.

29         (12)  A health insurer shall pay a contracted primary

30  care or admitting physician, pursuant to such physician's

31  contract, for providing inpatient services in a contracted

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 1  hospital to an insured if such services are determined by the

 2  health insurer to be medically necessary and covered services

 3  under the health insurer's contract with the contract holder.

 4         (13)  Upon written notification by an insured, an

 5  insurer shall investigate any claim of improper billing by a

 6  physician, hospital, or other health care provider. The

 7  insurer shall determine if the insured was properly billed for

 8  only those procedures and services that the insured actually

 9  received. If the insurer determines that the insured has been

10  improperly billed, the insurer shall notify the insured and

11  the provider of its findings and shall reduce the amount of

12  payment to the provider by the amount determined to be

13  improperly billed. If a reduction is made due to such

14  notification by the insured, the insurer shall pay to the

15  insured 20 percent of the amount of the reduction up to $500.

16         (14)  A permissible error ratio of 5 percent is

17  established for insurer's claims payment violations of

18  paragraphs (4)(a), (b), and (d) and (5)(a), (b), and (d).  If

19  the error ratio of a particular insurer does not exceed the

20  permissible error ratio of 5 percent for an audit period, no

21  fine shall be assessed for the noted claims violations for the

22  audit period.  The error ratio shall be determined by dividing

23  the number of claims with violations found on a statistically

24  valid sample of claims for the audit period by the total

25  number of claims in the sample.  If the error ratio exceeds

26  the permissible error ratio of 5 percent, a fine may be

27  assessed according to s. 624.4211 for those claims payment

28  violations which exceed the error ratio.  Notwithstanding the

29  provisions of this section, the department may fine a health

30  insurer for claims payment violations of paragraphs (4)(d) and

31  (5)(d) which create an uncontestable obligation to pay the

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 1  claim.  The department shall not fine insurers for violations

 2  which the department determines were due to circumstances

 3  beyond the insurer's control.

 4         (15)  This section is applicable only to a major

 5  medical expense health insurance policy as defined in s.

 6  627.643(2)(e) offered by a group or an individual health

 7  insurer licensed pursuant to chapter 624, including a

 8  preferred provider policy under s. 627.6471 and an exclusive

 9  provider organization under s. 627.6472 or a group or

10  individual insurance contract that only provides direct

11  payments to dentists for enumerated dental services.

12         (16)  Notwithstanding paragraph (4)(a)2., where an

13  electronic pharmacy claim is submitted to a pharmacy benefits

14  manager acting on behalf of a health insurer, the pharmacy

15  benefits manager shall, within 30 days after receipt of the

16  claim, pay the claim or notify a provider or designee if a

17  claim is denied or contested.  Notice of the insurer's action

18  on the claim and payment of the claim is considered to be made

19  on the date the notice or payment was mailed or electronically

20  transferred.

21         (17)  Notwithstanding paragraph (5)(a)1., effective

22  November 1, 2003, where a nonelectronic pharmacy claim is

23  submitted to a pharmacy benefits manager acting on behalf of a

24  health insurer, the pharmacy benefits manager shall provide

25  acknowledgment of receipt of the claim within 30 days after

26  receipt of the claim to the provider or provide a provider

27  within 30 days after receipt with electronic access to the

28  status of a submitted claim.

29         Section 7.  Subsection (4) of section 627.651, Florida

30  Statutes, is amended to read:

31  

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 1         627.651  Group contracts and plans of self-insurance

 2  must meet group requirements.--

 3         (4)  This section does not apply to any plan which is

 4  established or maintained by an individual employer in

 5  accordance with the Employee Retirement Income Security Act of

 6  1974, Pub. L. No. 93-406, or to a multiple-employer welfare

 7  arrangement as defined in s. 624.437(1), except that a

 8  multiple-employer welfare arrangement shall comply with ss.

 9  627.419, 627.657, 627.6575, 627.6578, 627.6579, 627.6612,

10  627.66121, 627.66122, 627.6615, 627.6616, and 627.662(7)(6).

11  This subsection does not allow an authorized insurer to issue

12  a group health insurance policy or certificate which does not

13  comply with this part.

14         Section 8.  Section 627.662, Florida Statutes, is

15  amended to read:

16         627.662  Other provisions applicable.--The following

17  provisions apply to group health insurance, blanket health

18  insurance, and franchise health insurance:

19         (1)  Section 627.569, relating to use of dividends,

20  refunds, rate reductions, commissions, and service fees.

21         (2)  Section 627.602(1)(f) and (2), relating to

22  identification numbers and statement of deductible provisions.

23         (3)  Section 627.635, relating to excess insurance.

24         (4)  Section 627.638, relating to direct payment for

25  hospital or medical services.

26         (5)  Section 627.640, relating to filing and

27  classification of rates.

28         (6)  Section 627.613, relating to timely payment of

29  claims, or s. 627.6131, relating to payment of claims.

30         (7)(6)  Section 627.645(1), relating to denial of

31  claims.

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 1         (8)(7)  Section 627.613, relating to time of payment of

 2  claims.

 3         (9)(8)  Section 627.6471, relating to preferred

 4  provider organizations.

 5         (10)(9)  Section 627.6472, relating to exclusive

 6  provider organizations.

 7         (11)(10)  Section 627.6473, relating to combined

 8  preferred provider and exclusive provider policies.

 9         (12)(11)  Section 627.6474, relating to provider

10  contracts.

11         Section 9.  Paragraph (b) of subsection (6) and

12  paragraph (a) of subsection (15) of section 627.6699, Florida

13  Statutes, are amended to read:

14         627.6699  Employee Health Care Access Act.--

15         (6)  RESTRICTIONS RELATING TO PREMIUM RATES.--

16         (b)  For all small employer health benefit plans that

17  are subject to this section and are issued by small employer

18  carriers on or after January 1, 1994, premium rates for health

19  benefit plans subject to this section are subject to the

20  following:

21         1.  Small employer carriers must use a modified

22  community rating methodology in which the premium for each

23  small employer must be determined solely on the basis of the

24  eligible employee's and eligible dependent's gender, age,

25  family composition, tobacco use, or geographic area as

26  determined under paragraph (5)(j) and in which the premium may

27  be adjusted as permitted by this paragraph subparagraphs 5.

28  and 6.

29         2.  Rating factors related to age, gender, family

30  composition, tobacco use, or geographic location may be

31  developed by each carrier to reflect the carrier's experience.

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 1  The factors used by carriers are subject to department review

 2  and approval.

 3         3.  Small employer carriers may not modify the rate for

 4  a small employer for 12 months from the initial issue date or

 5  renewal date, unless the composition of the group changes or

 6  benefits are changed. However, a small employer carrier may

 7  modify the rate one time prior to 12 months after the initial

 8  issue date for a small employer who enrolls under a previously

 9  issued group policy that has a common anniversary date for all

10  employers covered under the policy if:

11         a.  The carrier discloses to the employer in a clear

12  and conspicuous manner the date of the first renewal and the

13  fact that the premium may increase on or after that date.

14         b.  The insurer demonstrates to the department that

15  efficiencies in administration are achieved and reflected in

16  the rates charged to small employers covered under the policy.

17         4.  A carrier may issue a group health insurance policy

18  to a small employer health alliance or other group association

19  with rates that reflect a premium credit for expense savings

20  attributable to administrative activities being performed by

21  the alliance or group association if such expense savings are

22  specifically documented in the insurer's rate filing and are

23  approved by the department.  Any such credit may not be based

24  on different morbidity assumptions or on any other factor

25  related to the health status or claims experience of any

26  person covered under the policy. Nothing in this subparagraph

27  exempts an alliance or group association from licensure for

28  any activities that require licensure under the insurance

29  code. A carrier issuing a group health insurance policy to a

30  small employer health alliance or other group association

31  shall allow any properly licensed and appointed agent of that

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 1  carrier to market and sell the small employer health alliance

 2  or other group association policy. Such agent shall be paid

 3  the usual and customary commission paid to any agent selling

 4  the policy.

 5         5.  Any adjustments in rates for claims experience,

 6  health status, or duration of coverage may not be charged to

 7  individual employees or dependents. For a small employer's

 8  policy, such adjustments may not result in a rate for the

 9  small employer which deviates more than 15 percent from the

10  carrier's approved rate. Any such adjustment must be applied

11  uniformly to the rates charged for all employees and

12  dependents of the small employer. A small employer carrier may

13  make an adjustment to a small employer's renewal premium, not

14  to exceed 10 percent annually, due to the claims experience,

15  health status, or duration of coverage of the employees or

16  dependents of the small employer. Semiannually, small group

17  carriers shall report information on forms adopted by rule by

18  the department, to enable the department to monitor the

19  relationship of aggregate adjusted premiums actually charged

20  policyholders by each carrier to the premiums that would have

21  been charged by application of the carrier's approved modified

22  community rates. If the aggregate resulting from the

23  application of such adjustment exceeds the premium that would

24  have been charged by application of the approved modified

25  community rate by 5 percent for the current reporting period,

26  the carrier shall limit the application of such adjustments

27  only to minus adjustments beginning not more than 60 days

28  after the report is sent to the department. For any subsequent

29  reporting period, if the total aggregate adjusted premium

30  actually charged does not exceed the premium that would have

31  been charged by application of the approved modified community

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 1  rate by 5 percent, the carrier may apply both plus and minus

 2  adjustments. A small employer carrier may provide a credit to

 3  a small employer's premium based on administrative and

 4  acquisition expense differences resulting from the size of the

 5  group. Group size administrative and acquisition expense

 6  factors may be developed by each carrier to reflect the

 7  carrier's experience and are subject to department review and

 8  approval.

 9         6.  A small employer carrier rating methodology may

10  include separate rating categories for one dependent child,

11  for two dependent children, and for three or more dependent

12  children for family coverage of employees having a spouse and

13  dependent children or employees having dependent children

14  only. A small employer carrier may have fewer, but not

15  greater, numbers of categories for dependent children than

16  those specified in this subparagraph.

17         7.  Small employer carriers may not use a composite

18  rating methodology to rate a small employer with fewer than 10

19  employees. For the purposes of this subparagraph, a "composite

20  rating methodology" means a rating methodology that averages

21  the impact of the rating factors for age and gender in the

22  premiums charged to all of the employees of a small employer.

23         8.a.  A carrier may separate the experience of small

24  employer groups with fewer than 2 eligible employees from the

25  experience of small employer groups with 2-50 eligible

26  employees for purposes of determining an alternative modified

27  community rating.

28         b.  If a carrier separates the experience of small

29  employer groups as provided in sub-subparagraph a., the rate

30  to be charged to small employer groups of fewer than 2

31  eligible employees may not exceed 150 percent of the rate

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 1  determined for small employer groups of 2-50 eligible

 2  employees. However, the carrier may charge excess losses of

 3  the experience pool consisting of small employer groups with

 4  fewer than 2 eligible employees to the experience pool

 5  consisting of small employer groups with 2-50 eligible

 6  employees so that all losses are allocated and the 150-percent

 7  rate limit on the experience pool consisting of small employer

 8  groups with fewer than 2 eligible employees is maintained.

 9  Notwithstanding s. 627.411(1), the rate to be charged to a

10  small employer group of fewer than 2 eligible employees,

11  insured as of July 1, 2002, may be up to 125 percent of the

12  rate determined for small employer groups of 2-50 eligible

13  employees for the first annual renewal and 150 percent for

14  subsequent annual renewals.

15         (15)  APPLICABILITY OF OTHER STATE LAWS.--

16         (a)  Except as expressly provided in this section, a

17  law requiring coverage for a specific health care service or

18  benefit, or a law requiring reimbursement, utilization, or

19  consideration of a specific category of licensed health care

20  practitioner, does not apply to a standard or basic health

21  benefit plan policy or contract or a limited benefit policy or

22  contract offered or delivered to a small employer unless that

23  law is made expressly applicable to such policies or

24  contracts. A law restricting or limiting deductibles,

25  coinsurance, copayments, or annual or lifetime maximum

26  payments does not apply to any health plan policy, including a

27  standard or basic health benefit plan policy or contract,

28  offered or delivered to a small employer unless such law is

29  made expressly applicable to such policy or contract. However,

30  every small employer carrier must offer to eligible small

31  employers the standard benefit plan and the basic benefit

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 1  plan, as required by subsection (5), as such plans have been

 2  approved by the department pursuant to subsection (12).

 3         Section 10.  Paragraph (e) of subsection (1) of section

 4  641.185, Florida Statutes, is amended to read:

 5         641.185  Health maintenance organization subscriber

 6  protections.--

 7         (1)  With respect to the provisions of this part and

 8  part III, the principles expressed in the following statements

 9  shall serve as standards to be followed by the Department of

10  Insurance and the Agency for Health Care Administration in

11  exercising their powers and duties, in exercising

12  administrative discretion, in administrative interpretations

13  of the law, in enforcing its provisions, and in adopting

14  rules:

15         (e)  A health maintenance organization subscriber

16  should receive timely, concise information regarding the

17  health maintenance organization's reimbursement to providers

18  and services pursuant to ss. 641.31 and 641.31015 and should

19  receive prompt payment from the organization pursuant to s.

20  641.3155.

21         Section 11.  Subsection (4) is added to section

22  641.234, Florida Statutes, to read:

23         641.234  Administrative, provider, and management

24  contracts.--

25         (4)(a)  If a health maintenance organization, through a

26  health care risk contract, transfers to any entity the

27  obligations to pay any provider for any claims arising from

28  services provided to or for the benefit of any subscriber of

29  the organization, the health maintenance organization shall

30  remain responsible for any violations of ss. 641.3155,

31  641.3156, and 641.51(4). The provisions of ss.

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 1  624.418-624.4211 and 641.52 shall apply to any such

 2  violations.

 3         (b)  As used in this subsection:

 4         1.  The term "health care risk contract" means a

 5  contract under which an entity receives compensation in

 6  exchange for providing to the health maintenance organization

 7  a provider network or other services, which may include

 8  administrative services.

 9         2.  The term "entity" means a person licensed as an

10  administrator under s. 626.88 and does not include any

11  provider or group practice, as defined in s. 456.053,

12  providing services under the scope of the license of the

13  provider or the members of the group practice. The term does

14  not include a hospital providing billing, claims, and

15  collection services solely on its own and its physicians'

16  behalf and providing services under the scope of its license.

17         Section 12.  Subsection (1) of section 641.30, Florida

18  Statutes, is amended to read:

19         641.30  Construction and relationship to other laws.--

20         (1)  Every health maintenance organization shall accept

21  the standard health claim form prescribed pursuant to s.

22  641.3155 627.647.

23         Section 13.  Subsection (4) of section 641.3154,

24  Florida Statutes, is amended to read:

25         641.3154  Organization liability; provider billing

26  prohibited.--

27         (4)  A provider or any representative of a provider,

28  regardless of whether the provider is under contract with the

29  health maintenance organization, may not collect or attempt to

30  collect money from, maintain any action at law against, or

31  report to a credit agency a subscriber of an organization for

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 1  payment of services for which the organization is liable, if

 2  the provider in good faith knows or should know that the

 3  organization is liable. This prohibition applies during the

 4  pendency of any claim for payment made by the provider to the

 5  organization for payment of the services and any legal

 6  proceedings or dispute resolution process to determine whether

 7  the organization is liable for the services if the provider is

 8  informed that such proceedings are taking place. It is

 9  presumed that a provider does not know and should not know

10  that an organization is liable unless:

11         (a)  The provider is informed by the organization that

12  it accepts liability;

13         (b)  A court of competent jurisdiction determines that

14  the organization is liable; or

15         (c)  The department or agency makes a final

16  determination that the organization is required to pay for

17  such services subsequent to a recommendation made by the

18  Statewide Provider and Subscriber Assistance Panel pursuant to

19  s. 408.7056; or

20         (d)  The agency issues a final order that the

21  organization is required to pay for such services subsequent

22  to a recommendation made by a resolution organization pursuant

23  to s. 408.7057.

24         Section 14.  Section 641.3155, Florida Statutes, is

25  amended to read:

26         (Substantial rewording of section. See

27         s. 641.3155, F.S., for present text.)

28         641.3155  Prompt payment of claims.--

29         (1)  As used in this section, the term "claim" for a

30  noninstitutional provider means a paper or electronic billing

31  instrument submitted to the health maintenance organization's

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 1  designated location that consists of the HCFA 1500 data set,

 2  or its successor, that has all mandatory entries for a

 3  physician licensed under chapter 458, chapter 459, chapter

 4  460, chapter 461, or chapter 463, or psychologists licensed

 5  under chapter 490 or any appropriate billing instrument that

 6  has all mandatory entries for any other noninstitutional

 7  provider. For institutional providers, "claim" means a paper

 8  or electronic billing instrument submitted to the health

 9  maintenance organization's designated location that consists

10  of the UB-92 data set or its successor with entries stated as

11  mandatory by the National Uniform Billing Committee.

12         (2)  All claims for payment or overpayment, whether

13  electronic or nonelectronic:

14         (a)  Are considered received on the date the claim is

15  received by the organization at its designated claims-receipt

16  location or the date a claim for overpayment is received by

17  the provider at its designated location.

18         (b)  Must be mailed or electronically transferred to

19  the primary organization within 6 months after the following

20  have occurred:

21         1.  Discharge for inpatient services or the date of

22  service for outpatient services; and

23         2.  The provider has been furnished with the correct

24  name and address of the patient's health maintenance

25  organization.

26  

27  All claims for payment, whether electronic or nonelectronic,

28  must be mailed or electronically transferred to the secondary

29  organization within 90 days after final determination by the

30  primary organization. A provider's claim is considered

31  

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 1  submitted on the date it is electronically transferred or

 2  mailed.

 3         (c)  Must not duplicate a claim previously submitted

 4  unless it is determined that the original claim was not

 5  received or is otherwise lost.

 6         (3)(a)  For all electronically submitted claims, a

 7  health maintenance organization shall:

 8         1.  Within 24 hours after the beginning of the next

 9  business day after receipt of the claim, provide electronic

10  acknowledgment of the receipt of the claim to the electronic

11  source submitting the claim.

12         2.  Within 20 days after receipt of the claim, pay the

13  claim or notify a provider or designee if a claim is denied or

14  contested.  Notice of the organization's action on the claim

15  and payment of the claim is considered to be made on the date

16  the notice or payment was mailed or electronically

17  transferred.

18         (b)1.  Notification of the health maintenance

19  organization's determination of a contested claim must be

20  accompanied by an itemized list of additional information or

21  documents the insurer can reasonably determine are necessary

22  to process the claim.

23         2.  A provider must submit the additional information

24  or documentation, as specified on the itemized list, within 35

25  days after receipt of the notification. Additional information

26  is considered submitted on the date it is electronically

27  transferred or mailed. The health maintenance organization may

28  not request duplicate documents.

29         (c)  For purposes of this subsection, electronic means

30  of transmission of claims, notices, documents, forms, and

31  

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 1  payment shall be used to the greatest extent possible by the

 2  health maintenance organization and the provider.

 3         (d)  A claim must be paid or denied within 90 days

 4  after receipt of the claim. Failure to pay or deny a claim

 5  within 120 days after receipt of the claim creates an

 6  uncontestable obligation to pay the claim.

 7         (4)(a)  For all nonelectronically submitted claims, a

 8  health maintenance organization shall:

 9         1.  Effective November 1, 2003, provide acknowledgement

10  of receipt of the claim within 15 days after receipt of the

11  claim to the provider or designee or provide a provider or

12  designee within 15 days after receipt with electronic access

13  to the status of a submitted claim.

14         2.  Within 40 days after receipt of the claim, pay the

15  claim or notify a provider or designee if a claim is denied or

16  contested.  Notice of the health maintenance organization's

17  action on the claim and payment of the claim is considered to

18  be made on the date the notice or payment was mailed or

19  electronically transferred.

20         (b)1.  Notification of the health maintenance

21  organization's determination of a contested claim must be

22  accompanied by an itemized list of additional information or

23  documents the organization can reasonably determine are

24  necessary to process the claim.

25         2.  A provider must submit the additional information

26  or documentation, as specified on the itemized list, within 35

27  days after receipt of the notification. Additional information

28  is considered submitted on the date it is electronically

29  transferred or mailed. The health maintenance organization may

30  not request duplicate documents.

31  

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 1         (c)  For purposes of this subsection, electronic means

 2  of transmission of claims, notices, documents, forms, and

 3  payments shall be used to the greatest extent possible by the

 4  health maintenance organization and the provider.

 5         (d)  A claim must be paid or denied within 120 days

 6  after receipt of the claim. Failure to pay or deny a claim

 7  within 140 days after receipt of the claim creates an

 8  uncontestable obligation to pay the claim.

 9         (5)  If a health maintenance organization determines

10  that it has made an overpayment to a provider for services

11  rendered to a subscriber, the health maintenance organization

12  must make a claim for such overpayment to the provider's

13  designated location. A health maintenance organization that

14  makes a claim for overpayment to a provider under this section

15  shall give the provider a written or electronic statement

16  specifying the basis for the retroactive denial or payment

17  adjustment.  The health maintenance organization must identify

18  the claim or claims, or overpayment claim portion thereof, for

19  which a claim for overpayment is submitted.

20         (a)  If an overpayment determination is the result of

21  retroactive review or audit of coverage decisions or payment

22  levels not related to fraud, a health maintenance organization

23  shall adhere to the following procedures:

24         1.  All claims for overpayment must be submitted to a

25  provider within 30 months after the health maintenance

26  organization's payment of the claim. A provider must pay,

27  deny, or contest the health maintenance organization's claim

28  for overpayment within 40 days after the receipt of the claim.

29  All contested claims for overpayment must be paid or denied

30  within 120 days after receipt of the claim. Failure to pay or

31  

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 1  deny overpayment and claim within 140 days after receipt

 2  creates an uncontestable obligation to pay the claim.

 3         2.  A provider that denies or contests a health

 4  maintenance organization's claim for overpayment or any

 5  portion of a claim shall notify the organization, in writing,

 6  within 35 days after the provider receives the claim that the

 7  claim for overpayment is contested or denied.  The notice that

 8  the claim for overpayment is denied or contested must identify

 9  the contested portion of the claim and the specific reason for

10  contesting or denying the claim and, if contested, must

11  include a request for additional information.  If the

12  organization submits additional information, the organization

13  must, within 35 days after receipt of the request, mail or

14  electronically transfer the information to the provider.  The

15  provider shall pay or deny the claim for overpayment within 45

16  days after receipt of the information.  The notice is

17  considered made on the date the notice is mailed or

18  electronically transferred by the provider.

19         3.  The health maintenance organization may not reduce

20  payment to the provider for other services unless the provider

21  agrees to the reduction in writing or fails to respond to the

22  health maintenance organization's overpayment claim as

23  required by this paragraph.

24         4.  Payment of an overpayment claim is considered made

25  on the date the payment was mailed or electronically

26  transferred.  An overdue payment of a claim bears simple

27  interest at the rate of 12 percent per year.  Interest on an

28  overdue payment for a claim for an overpayment payment begins

29  to accrue when the claim should have been paid, denied, or

30  contested.

31  

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 1         (b)  A claim for overpayment shall not be permitted

 2  beyond 30 months after the health maintenance organization's

 3  payment of a claim, except that claims for overpayment may be

 4  sought beyond that time from providers convicted of fraud

 5  pursuant to s. 817.234.

 6         (6)  Payment of a claim is considered made on the date

 7  the payment was mailed or electronically transferred. An

 8  overdue payment of a claim bears simple interest of 12 percent

 9  per year. Interest on an overdue payment for a claim or for

10  any portion of a claim begins to accrue when the claim should

11  have been paid, denied, or contested.  The interest is payable

12  with the payment of the claim.

13         (7)(a)  For all contracts entered into or renewed on or

14  after October 1, 2002, a health maintenance organization's

15  internal dispute resolution process related to a denied claim

16  not under active review by a mediator, arbitrator, or

17  third-party dispute entity must be finalized within 60 days

18  after the receipt of the provider's request for review or

19  appeal.

20         (b)  All claims to a health maintenance organization

21  begun after October 1, 2000, not under active review by a

22  mediator, arbitrator, or third-party dispute entity shall

23  result in a final decision on the claim by the health

24  maintenance organization by January 2, 2003, for the purpose

25  of the statewide provider and health plan claim dispute

26  resolution program pursuant to s. 408.7057.

27         (8)  A provider or any representative of a provider,

28  regardless of whether the provider is under contract with the

29  health maintenance organization, may not collect or attempt to

30  collect money from, maintain any action at law against, or

31  report to a credit agency a subscriber for payment of covered

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 1  services for which the health maintenance organization

 2  contested or denied the provider's claim. This prohibition

 3  applies during the pendency of any claim for payment made by

 4  the provider to the health maintenance organization for

 5  payment of the services or internal dispute resolution process

 6  to determine whether the health maintenance organization is

 7  liable for the services. For a claim, this pendency applies

 8  from the date the claim or a portion of the claim is denied to

 9  the date of the completion of the health maintenance

10  organization's internal dispute resolution process, not to

11  exceed 60 days. This subsection does not prohibit collection

12  by the provider of copayments, coinsurance, or deductible

13  amounts due the provider.

14         (9)  The provisions of this section may not be waived,

15  voided, or nullified by contract.

16         (10)  A health maintenance organization may not

17  retroactively deny a claim because of subscriber ineligibility

18  more than 1 year after the date of payment of the claim.

19         (11)  A health maintenance organization shall pay a

20  contracted primary care or admitting physician, pursuant to

21  such physician's contract, for providing inpatient services in

22  a contracted hospital to a subscriber if such services are

23  determined by the health maintenance organization to be

24  medically necessary and covered services under the health

25  maintenance organization's contract with the contract holder.

26         (12)  A permissible error ratio of 5 percent is

27  established for health maintenance organizations' claims

28  payment violations of paragraphs (3)(a), (b), and (d) and

29  (4)(a), (b), and (d).  If the error ratio of a particular

30  insurer does not exceed the permissible error ratio of 5

31  percent for an audit period, no fine shall be assessed for the

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 1  noted claims violations for the audit period.  The error ratio

 2  shall be determined by dividing the number of claims with

 3  violations found on a statistically valid sample of claims for

 4  the audit period by the total number of claims in the sample.

 5  If the error ratio exceeds the permissible error ratio of 5

 6  percent, a fine may be assessed according to s. 624.4211 for

 7  those claims payment violations which exceed the error ratio.

 8  Notwithstanding the provisions of this section, the department

 9  may fine a health maintenance organization for claims payment

10  violations of paragraphs (3)(d) and (4)(d) which create an

11  uncontestable obligation to pay the claim.  The department

12  shall not fine organizations for violations which the

13  department determines were due to circumstances beyond the

14  organization's control.

15         (13)  This section shall apply to all claims or any

16  portion of a claim submitted by a health maintenance

17  organization subscriber under a health maintenance

18  organization subscriber contract to the organization for

19  payment.

20         (14)  Notwithstanding paragraph (3)(a)2., where an

21  electronic pharmacy claim is submitted to a pharmacy benefits

22  manager acting on behalf of a health maintenance organization

23  the pharmacy benefits manager shall, within 30 days after

24  receipt of the claim, pay the claim or notify a provider or

25  designee if a claim is denied or contested.  Notice of the

26  organization's action on the claim and payment of the claim is

27  considered to be made on the date the notice or payment was

28  mailed or electronically transferred.

29         (15)  Notwithstanding paragraph (4)(a)1., effective

30  November 1, 2003, where a nonelectronic pharmacy claim is

31  submitted to a pharmacy benefits manager acting on behalf of a

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 1  health maintenance organization, the pharmacy benefits manager

 2  shall provide acknowledgment of receipt of the claim within 30

 3  days after receipt of the claim to the provider or provide a

 4  provider within 30 days after receipt with electronic access

 5  to the status of a submitted claim.

 6         Section 15.  Subsection (12) of section 641.51, Florida

 7  Statutes, is amended to read:

 8         641.51  Quality assurance program; second medical

 9  opinion requirement.--

10         (12)  If a contracted primary care physician, licensed

11  under chapter 458 or chapter 459, determines and the

12  organization determine that a subscriber requires examination

13  by a licensed ophthalmologist for medically necessary,

14  contractually covered services, then the organization shall

15  authorize the contracted primary care physician to send the

16  subscriber to a contracted licensed ophthalmologist.

17         Section 16.  Effective upon this act becoming a law:

18         If any law amended by this act was also amended by a

19  law enacted during the 2002 Regular Session of the

20  Legislature, such laws shall be construed to have been enacted

21  during the same session of the Legislature and full effect

22  shall be given to each if possible.

23         Section 17.  Except as otherwise provided herein, this

24  act shall take effect October 1, 2002.

25  

26  

27  

28  

29  

30  

31  

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 1            *****************************************

 2                          HOUSE SUMMARY

 3  
      Provides for a pilot program for health flex plans for
 4    uninsured persons, exempts approved health flex plans
      from licensing requirements, provides for eligibility to
 5    enroll in a health flex plan, provides requirements for
      health flex plans, and provides for civil actions against
 6    health plan entities by the Agency for Health Care
      Administration. Establishes the Florida Alzheimer's
 7    Center and Research Institute at the University of South
      Florida and provides for the governance, operation, and
 8    administration of the institute by a corporation through
      the State Board of Education. Requires the appointment of
 9    a council of scientific advisers. Revises provisions of
      the claim dispute resolution program. Specifies
10    payment-of-claims provisions applicable to health
      insurers and health maintenance organizations and
11    provides requirements and procedures for paying, denying,
      or contesting claims. See bill for details.
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CODING: Words stricken are deletions; words underlined are additions.