Senate Bill sb2496c1
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    Florida Senate - 2006                           CS for SB 2496
    By the Committee on Commerce and Consumer Services; and
    Senator Aronberg
    577-2357-06
  1                      A bill to be entitled
  2         An act relating to deceptive and unfair trade
  3         practices; amending s. 501.975, F.S.; providing
  4         definitions for part VI of ch. 501, F.S.;
  5         creating s. 501.9755, F.S.; declaring that
  6         unfair methods of competition, unconscionable
  7         acts or practices, and unfair or deceptive acts
  8         or practices used by motor vehicle dealers are
  9         unlawful; providing legislative intent;
10         specifying additional actions and practices of
11         a dealer actionable under the Florida Deceptive
12         and Unfair Trade Practices Act; amending s.
13         501.976, F.S.; creating s. 501.9765, F.S.;
14         providing that a motor vehicle dealer who
15         willfully uses a method or practice that
16         victimizes or attempts to victimize senior
17         citizens or handicapped persons commits an
18         unfair or deceptive trade practice; providing a
19         civil penalty; providing for reimbursement or
20         restitution; creating s. 501.977, F.S.;
21         providing additional remedies against a motor
22         vehicle dealer; creating s. 501.978, F.S.;
23         providing that the remedies of part VI of ch.
24         501, F.S., are in addition to remedies
25         otherwise available for the same conduct under
26         state or local law and do not preempt local
27         consumer-protection ordinances not in conflict
28         with part VI of ch. 501, F.S.; creating s.
29         501.979, F.S.; providing for attorney's fees
30         for a prevailing party; providing procedures
31         for receiving attorney's fees; authorizing the
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    Florida Senate - 2006                           CS for SB 2496
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 1         Department of Legal Affairs or the office of
 2         the state attorney to receive attorney's fees
 3         under certain circumstances; creating s.
 4         501.980, F.S.; requiring that, as a condition
 5         precedent to initiating civil litigation
 6         arising under part VI of ch. 501, F.S., a
 7         claimant give the motor vehicle dealer written
 8         notice of the claimant's intent to initiate
 9         litigation against the motor vehicle dealer not
10         less than 30 days before initiating the
11         litigation; providing for the content of the
12         notice of claim and the method by which the
13         notice of claim is given to the motor vehicle
14         dealer; providing that if the claim is paid by
15         the motor vehicle dealer within 30 days after
16         receiving the notice of claim, together with a
17         surcharge of 10 percent of the alleged actual
18         damages, the claimant may not initiate
19         litigation against the motor vehicle dealer,
20         and the motor vehicle dealer is obligated to
21         pay no more than $500 for the attorney's fees
22         of the claimant; providing that the surcharge
23         not exceed $500; providing procedures for
24         damage claims that are nonquantifiable;
25         providing expedited procedures when the
26         claimant is without access to a motor vehicle;
27         specifying when a payment by a dealer is deemed
28         paid; providing that a claimant is not entitled
29         to a surcharge under certain circumstances;
30         providing that a motor vehicle dealer is not
31         obligated to pay the claimant's attorney's fees
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    Florida Senate - 2006                           CS for SB 2496
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 1         under certain circumstances; providing that the
 2         act does not apply to the statutory
 3         responsibility of the Attorney General or the
 4         state attorney or to certain claims, actions,
 5         or proceedings; requiring the Department of
 6         Legal Affairs to make a sample demand letter
 7         available to the public; providing for the
 8         tolling of the applicable statute of
 9         limitations; providing that the act does not
10         affect the statutory responsibilities of the
11         Attorney General or the office of the state
12         attorney; requiring a court to abate
13         litigation, without prejudice, until the
14         claimant has complied with the required
15         procedures; amending s. 501.212, F.S.;
16         exempting motor vehicle dealers from the
17         provisions of part II of ch. 501, F.S.;
18         providing an exception for the enforcing
19         authority; providing an effective date.
20  
21  Be It Enacted by the Legislature of the State of Florida:
22  
23         Section 1.  Section 501.975, Florida Statutes, is
24  amended to read:
25         501.975  Definitions.--As used in this part s. 501.976,
26  the term following terms shall have the following meanings:
27         (1)  "Customer" includes a customer's designated agent.
28         (2)  "Dealer" means a motor vehicle dealer as defined
29  in s. 320.27, but does not include a motor vehicle auction as
30  defined in s. 320.27(1)(c)4.
31  
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 1         (3)  "Replacement item" means a tire, bumper, bumper
 2  fascia, glass, in-dashboard equipment, seat or upholstery
 3  cover or trim, exterior illumination unit, grill, sunroof,
 4  external mirror and external body cladding. The replacement of
 5  up to three of these items does not constitute repair of
 6  damage if each item is replaced because of a product defect or
 7  damaged due to vandalism while the new motor vehicle is under
 8  the control of the dealer and the items are replaced with
 9  original manufacturer equipment, unless an item is replaced
10  due to a crash, collision, or accident.
11         (4)  "Threshold amount" means 3 percent of the
12  manufacturer's suggested retail price of a motor vehicle or
13  $650, whichever is less.
14         (5)  "Vehicle" means any automobile, truck, bus,
15  recreational vehicle, or motorcycle required to be licensed
16  under chapter 320 for operation over the roads of Florida, but
17  does not include trailers, mobile homes, travel trailers, or
18  trailer coaches without independent motive power.
19         Section 2.  Section 501.9755, Florida Statutes, is
20  created to read:
21         501.9755  Unlawful acts and practices.--
22         (1)  Unfair methods of competition, unconscionable acts
23  or practices, and unfair or deceptive acts or practices in the
24  conduct of any trade or commerce by a dealer are unlawful.
25         (2)  It is the intent of the Legislature that, in
26  construing subsection (1), due consideration and great weight
27  be given to the interpretations of the Federal Trade
28  Commission and the federal courts relating to s. 5(a)(1) of
29  the Federal Trade Commission Act, 15 U.S.C. s. 45(a)(1).
30         Section 3.  Section 501.976, Florida Statutes, is
31  amended to read:
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 1         501.976  Actionable, unfair, or deceptive acts or
 2  practices.--In addition to acts and practices actionable under
 3  s. 501.9755, it is an unfair or deceptive act or practice,
 4  actionable under the Florida Deceptive and Unfair Trade
 5  Practices Act, for a dealer to:
 6         (1)  Represent directly or indirectly that a motor
 7  vehicle is a factory executive vehicle or executive vehicle
 8  unless the such vehicle was purchased directly from the
 9  manufacturer or a subsidiary of the manufacturer and the
10  vehicle was used exclusively by the manufacturer, its
11  subsidiary, or a dealer for the commercial or personal use of
12  the manufacturer's, subsidiary's, or dealer's employees.
13         (2)  Represent directly or indirectly that a vehicle is
14  a demonstrator unless the vehicle complies with the definition
15  of a demonstrator in s. 320.60(3).
16         (3)  Represent the previous usage or status of a
17  vehicle to be something that it was not, or make usage or
18  status representations unless the dealer has correct
19  information regarding the history of the vehicle to support
20  the representations.
21         (4)  Represent the quality of care, regularity of
22  servicing, or general condition of a vehicle unless known by
23  the dealer to be true and supportable by material fact.
24         (5)  Represent orally or in writing that a particular
25  vehicle has not sustained structural or substantial skin
26  damage unless the statement is made in good faith and the
27  vehicle has been inspected by the dealer or his or her agent
28  to determine whether the vehicle has incurred such damage.
29         (6)  Sell a vehicle without fully and conspicuously
30  disclosing in writing at or before the consummation of sale
31  any warranty or guarantee terms, obligations, or conditions
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 1  that the dealer or manufacturer has given to the buyer. If the
 2  warranty obligations are to be shared by the dealer and the
 3  buyer, the method of determining the percentage of repair
 4  costs to be assumed by each party must be disclosed. If the
 5  dealer intends to disclaim or limit any expressed or implied
 6  warranty, the disclaimer must be in writing in a conspicuous
 7  manner and in lay terms in accordance with chapter 672 and the
 8  Magnuson-Moss Warranty--Federal Trade Commission Improvement
 9  Act.
10         (7)  Provide an express or implied warranty and fail to
11  honor such warranty unless properly disclaimed pursuant to
12  subsection (6).
13         (8)  Misrepresent warranty coverage, application
14  period, or any warranty transfer cost or conditions to a
15  customer.
16         (9)  Obtain signatures from a customer on contracts
17  that are not fully completed at the time the customer signs or
18  which do not reflect accurately the negotiations and agreement
19  between the customer and the dealer.
20         (10)  Require or accept a deposit from a prospective
21  customer prior to entering into a binding contract for the
22  purchase and sale of a vehicle unless the customer is given a
23  written receipt that states how long the dealer will hold the
24  vehicle from other sale and the amount of the deposit, and
25  clearly and conspicuously states whether and upon what
26  conditions the deposit is refundable or nonrefundable.
27         (11)  Add to the cash price of a vehicle as defined in
28  s. 520.02(2) any fee or charge other than those provided in
29  that section and in rule 3D-50.001, Florida Administrative
30  Code. All fees or charges permitted to be added to the cash
31  price by rule 3D-50.001, Florida Administrative Code, must be
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 1  fully disclosed to customers in all binding contracts
 2  concerning the vehicle's selling price.
 3         (12)  Alter or change the odometer mileage of a vehicle
 4  except in compliance with 49 U.S.C. s. 32704.
 5         (13)  Sell a vehicle without disclosing to the customer
 6  the actual year and model of the vehicle.
 7         (14)  File a lien against a new vehicle purchased with
 8  a check unless the dealer fully discloses to the purchaser
 9  that a lien will be filed if purchase is made by check and
10  fully discloses to the buyer the procedures and cost to the
11  buyer for gaining title to the vehicle after the lien is
12  filed.
13         (15)  Increase the price of the vehicle after having
14  accepted an order of purchase or a contract from a buyer,
15  notwithstanding subsequent receipt of an official price change
16  notification. The price of a vehicle may be increased after a
17  dealer accepts an order of purchase or a contract from a buyer
18  if:
19         (a)  A trade-in vehicle is reappraised because it
20  subsequently is damaged, or parts or accessories are removed;
21         (b)  The price increase is caused by the addition of
22  new equipment, as required by state or federal law;
23         (c)  The price increase is caused by the revaluation of
24  the United States dollar by the Federal Government, in the
25  case of a foreign-made vehicle;
26         (d)  The price increase is caused by state or federal
27  tax rate changes; or
28         (e)  Price protection is not provided by the
29  manufacturer, importer, or distributor.
30         (16)  Advertise the price of a vehicle unless the
31  vehicle is identified by year, make, model, and a commonly
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 1  accepted trade, brand, or style name. The advertised price
 2  must include all fees or charges that the customer must pay,
 3  including freight or destination charge, dealer preparation
 4  charge, and charges for undercoating or rustproofing. State
 5  and local taxes, tags, registration fees, and title fees,
 6  unless otherwise required by local law or standard, need not
 7  be disclosed in the advertisement. When two or more dealers
 8  advertise jointly, with or without participation of the
 9  franchisor, the advertised price need not include fees and
10  charges that are variable among the individual dealers
11  cooperating in the advertisement, but the nature of all
12  charges that are not included in the advertised price must be
13  disclosed in the advertisement.
14         (17)  Charge a customer for any predelivery service
15  required by the manufacturer, distributor, or importer for
16  which the dealer is reimbursed by the manufacturer,
17  distributor, or importer.
18         (18)  Charge a customer for any predelivery service
19  without having printed on all documents that include a line
20  item for predelivery service the following disclosure: "This
21  charge represents costs and profit to the dealer for items
22  such as inspecting, cleaning, and adjusting vehicles, and
23  preparing documents related to the sale."
24         (19)  Fail to disclose damage to a new motor vehicle,
25  as defined in s. 319.001(8), of which the dealer had actual
26  knowledge, if the dealer's actual cost of repairs exceeds the
27  threshold amount, excluding replacement items.
28  
29  In any civil litigation resulting from a violation of this
30  section, when evaluating the reasonableness of an award of
31  attorney's fees to a private person, the trial court shall
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 1  consider the amount of actual damages in relation to the time
 2  spent.
 3         Section 4.  Section 501.9765, Florida Statutes, is
 4  created to read:
 5         501.9765  Violations involving a senior citizen or
 6  handicapped person; civil penalties; presumption.--
 7         (1)  As used in this section, the term:
 8         (a)  "Senior citizen" means a person who is 60 years of
 9  age or older.
10         (b)  "Handicapped person" means any person who has a
11  mental or educational impairment that substantially limits one
12  or more major life activities.
13         (c)  "Mental or educational impairment" means:
14         1.  Any mental or psychological disorder or specific
15  learning disability.
16         2.  Any educational deficiency that substantially
17  affects a person's ability to read and comprehend the terms of
18  any contractual agreement entered into.
19         (d)  "Major life activities" means functions associated
20  with the normal activities of independent daily living such as
21  caring for oneself, performing manual tasks, walking, seeing,
22  hearing, speaking, breathing, learning, and working.
23         (2)  Any person who willfully uses, or has willfully
24  used, a method, act, or practice in violation of this part,
25  which method, act, or practice victimizes or attempts to
26  victimize a senior citizen or handicapped person, and commits
27  such violation when she or he knew or should have known that
28  her or his conduct was unfair or deceptive, is liable for a
29  civil penalty of not more than $15,000 for each such
30  violation.
31  
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 1         (3)  Any order of restitution or reimbursement based on
 2  a violation of this part committed against a senior citizen or
 3  handicapped person has priority over the imposition of civil
 4  penalties for violations of this section.
 5         (4)  Civil penalties collected under this section shall
 6  be deposited into the Legal Affairs Revolving Trust Fund of
 7  the Department of Legal Affairs and allocated to the
 8  Department of Legal Affairs solely for the purpose of
 9  preparing and distributing consumer-education materials,
10  programs, and seminars to benefit senior citizens and
11  handicapped persons or to enhance efforts to enforce this
12  section.
13         Section 5.  Section 501.977, Florida Statutes, is
14  created to read:
15         501.977  Other individual remedies.--
16         (1)  Without regard to any other remedy or relief to
17  which a person is entitled, anyone aggrieved by a violation of
18  this part by a dealer may bring an action against the dealer
19  in order to obtain a declaratory judgment that an act or
20  practice violates this part and to enjoin a dealer who has
21  violated, is violating, or is otherwise likely to violate,
22  this part.
23         (2)  In any action brought by a person who has suffered
24  a loss as a result of a violation of this part, the person may
25  recover actual damages, plus attorney's fees and court costs
26  as provided in s. 501.979. However, damages, fees, or costs
27  are not recoverable under this section against a dealer who
28  has, in good faith, engaged in the dissemination of claims of
29  a manufacturer or wholesaler without actual knowledge that
30  doing so violates this part.
31  
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 1         (3)  In any action brought under this section, if,
 2  after the filing of a motion by the dealer, the court finds
 3  that the action is frivolous, without legal or factual merit,
 4  or brought for the purpose of harassment, the court may, after
 5  hearing evidence as to the necessity therefor, require the
 6  party instituting the action to post a bond in the amount that
 7  the court finds reasonable to indemnify the defendant for any
 8  costs incurred, or to be incurred, including reasonable
 9  attorney's fees in defending the claim. This subsection does
10  not apply to any action initiated by the enforcing authority.
11         Section 6.  Section 501.978, Florida Statutes, is
12  created to read:
13         501.978  Effect on other remedies.--
14         (1)  The remedies of this part are in addition to
15  remedies otherwise available for the same conduct under state
16  or local law.
17         (2)  This part is supplemental to, and does not
18  preempt, local consumer-protection ordinances not inconsistent
19  with this part.
20         Section 7.  Section 501.979, Florida Statutes, is
21  created to read:
22         501.979  Attorney's fees.--
23         (1)  In any civil litigation resulting from an act or
24  practice involving a violation of this part, except as
25  provided in subsection (5), the prevailing party, after
26  judgment in the trial court and exhaustion of all appeals, if
27  any, may receive his or her reasonable attorney's fees and
28  costs from the nonprevailing party. When evaluating the
29  reasonableness of an award of attorney's fees to a private
30  person, the trial court shall consider the actual damages in
31  relation to the time spent.
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 1         (2)  The attorney for the prevailing party shall submit
 2  a sworn affidavit of his or her time spent on the case and his
 3  or her costs incurred for all the motions, hearings, and
 4  appeals to the trial judge who presided over the civil case.
 5         (3)  The trial judge may award the prevailing party the
 6  sum of reasonable costs incurred in the action, plus
 7  reasonable attorney's fees for the hours actually spent on the
 8  case as sworn to in an affidavit.
 9         (4)  Any award of attorney's fees or costs becomes a
10  part of the judgment and is subject to execution as the law
11  allows.
12         (5)  In any civil litigation initiated by the enforcing
13  authority, the court may award to the prevailing party
14  reasonable attorney's fees and costs if the court finds that
15  there was a complete absence of a justiciable issue of law or
16  fact raised by the losing party or if the court finds bad
17  faith on the part of the losing party.
18         (6)  In any administrative proceeding or other
19  nonjudicial action initiated by an enforcing authority, the
20  attorney for the enforcing authority may certify by sworn
21  affidavit the number of hours and the cost thereof to the
22  enforcing authority for the time spent in the investigation
23  and litigation of the case, plus costs reasonably incurred in
24  the action. Payment to the enforcing authority of the sum of
25  the costs may be made, by stipulation of the parties a part,
26  of the final order or decree disposing of the matter. The
27  affidavit shall be attached to and become a part of the order
28  or decree.
29         Section 8.  Section 501.980, Florida Statutes, is
30  created to read:
31         501.980  Demand letter.--
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 1         (1)  In cases to which this section applies, as a
 2  condition precedent to initiating civil litigation arising
 3  under this part, a claimant must give the dealer written
 4  notice of the claimant's intent to initiate litigation against
 5  the dealer not less than 30 days before initiating the
 6  litigation.
 7         (2)  The notice, which must be completed in good faith,
 8  must:
 9         (a)  Indicate that it is a demand letter;
10         (b)  State the name, address, and telephone number of
11  the claimant;
12         (c)  State the name and address of the dealer;
13         (d)  Provide the approximate date and a description of
14  the transaction, event, or circumstance that is the basis of
15  the claim;
16         (e)  Describe the underlying facts; and
17         (f)  Include a statement describing and providing the
18  amount of each item of actual damages demanded by the claimant
19  and recoverable under this part. However, to the extent the
20  claimant cannot in good faith quantify any item of actual
21  damage as required, the claimant shall provide a description
22  of the item of damage or a formula or basis by which the
23  dealer may calculate the damage.
24         (3)(a)  The notice of the claim must be delivered to
25  the dealer by certified or registered United States mail,
26  return receipt requested, or by a private delivery business
27  providing the sender with comparable written documentation of
28  receipt. Such delivery costs shall be reimbursed to the
29  claimant by the dealer if the dealer pays the claim and if the
30  claimant requests reimbursement of the delivery costs in the
31  notice of claim.
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 1         (b)  If the dealer is a corporate entity, the notice of
 2  claim must be sent to the motor vehicle dealer, as defined in
 3  s. 320.27, or the registered agent of the dealer as recorded
 4  with the Department of State.
 5         (4)  A claimant may not initiate litigation against a
 6  dealer for a claim arising under this part related to the
 7  transaction or event described in the notice of claim if the
 8  dealer pays the claimant within 30 days after receiving the
 9  notice of claim:
10         (a)  The amount requested in the demand letter as
11  specified in paragraph (2)(f);
12         (b)  A surcharge of 10 percent of the amount requested
13  in the demand letter, not to exceed $500; and
14         (c)  The attorney's fees of the claimant, not to exceed
15  $500.
16         (5)(a)  Subsection (4) does not apply if the notice of
17  claim specifies nonquantified items of damage. However, the
18  dealer may notify the claimant in writing within 30 days after
19  receiving the notice of claim that the dealer proposes to pay
20  the claim with modifications. The dealer must inform the
21  claimant that he or she has placed a value on the
22  nonquantified items of damage and intends to pay that amount
23  in addition to the payments described in subsection (4).
24         (b)  The claimant must accept or reject, in writing,
25  the offer of the dealer within 10 business days.
26         (c)  Upon receipt of the notice of acceptance, the
27  dealer must pay the claimant the amount set forth in the
28  proposal within 10 business days.
29         (d)  A claimant may not initiate litigation against the
30  dealer for a claim under this part which is related to the
31  transaction or event described in the notice of claim unless:
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 1         1.  The dealer ignores, rejects, or fails to timely
 2  respond to the claimant's demand, or fails to pay within 10
 3  business days the amount accepted by claimant; or
 4         2.  The claimant rejects the proposal of the dealer.
 5         (6)  If the notice of claim includes damages that arise
 6  from the claimant not having access to a motor vehicle due to
 7  the conduct of the dealer, the time set forth in subsections
 8  (4) and (5) for the dealer to respond are reduced from 30 days
 9  to 10 business days.
10         (7)  For the purpose of this section, payment by a
11  dealer is deemed paid on the date a draft or other valid
12  instrument that is equivalent to payment is placed in the
13  United States mail in a properly addressed, postpaid envelope,
14  or, if not so posted, on the date of delivery.
15         (8)  The claimant is not entitled to a surcharge in any
16  proceeding initiated against a dealer under this part if the
17  claimant rejects or ignores the dealer's proposal described in
18  subsection (5).
19         (9)  A dealer is not required to pay the attorney's
20  fees of the claimant in any civil action brought under this
21  part if:
22         (a)  The dealer, within 30 days after receiving the
23  claimant's notice of claim, notifies the claimant in writing,
24  and a court or arbitrator agrees, that the amount claimed is
25  not supported by the facts of the transaction or event
26  described in the notice of claim or by generally accepted
27  accounting principles, or includes items not properly
28  recoverable under this part, but, nevertheless, offers to pay
29  to the claimant the actual damages that are supported by the
30  facts of the transaction or event described in the notice of
31  claim and properly recoverable under this part, and the
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 1  surcharge and attorney's fees, if any, described in subsection
 2  (4);
 3         (b)  The claimant's basis for rejecting or ignoring the
 4  dealer's proposal described in subsection (5) is not supported
 5  by the facts described in the notice of claim, generally
 6  accepted accounting principles, or the law; or
 7         (c)  The claimant fails to substantially comply with
 8  this section.
 9         (10)  This section does not apply to an enforcing
10  authority or to any claim, action, or proceeding brought
11  pursuant to Rule 1.220, Florida Rules of Civil Procedure. The
12  Department of Legal Affairs shall prepare a sample demand
13  letter to incorporate the information required by subsection
14  (2) for individual notice of claims and make it available to
15  the public.
16         (11)  The mailing of the notice required by this
17  section tolls the applicable statute of limitations for an
18  action under this part for 30 days or such other period as
19  agreed to by the parties in writing.
20         (12)  If a claimant initiates civil litigation under
21  this part without first complying with the requirements of
22  this section, the court, upon a motion of a dealer, shall
23  abate the litigation, without prejudice, until the claimant
24  has complied with the provisions of this part.
25         Section 9.  Subsection (8) is added to section 501.212,
26  Florida Statutes, to read:
27         501.212  Application.--This part does not apply to:
28         (8)  A claim brought by a person other than the
29  enforcing authority against a dealer as defined in s.
30  501.975(2).
31  
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 1  However, this subsection does not affect any action or remedy
 2  concerning residential tenancies covered under part II of
 3  chapter 83, nor does it prohibit the enforcing authority from
 4  maintaining exclusive jurisdiction to bring any cause of
 5  action authorized under this part.
 6         Section 10.  This act shall take effect upon becoming a
 7  law.
 8  
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CODING: Words stricken are deletions; words underlined are additions.
    Florida Senate - 2006                           CS for SB 2496
    577-2357-06
 1          STATEMENT OF SUBSTANTIAL CHANGES CONTAINED IN
                       COMMITTEE SUBSTITUTE FOR
 2                         Senate Bill 2496
 3                                 
 4  This committee substitute differs from the bill as filed in
    that it:
 5  
    -    Deletes an exception that it is not an unfair or
 6       deceptive act for a vehicle dealer to obtain signatures
         from a customer on contracts not fully completed at the
 7       time the customer signs or which do not reflect
         accurately the negotiations and agreement between the
 8       customer and the dealer if the customer receives a notice
         and agrees in writing.
 9  
    -    Removes the requirement for an individual to specifically
10       describe the underlying facts in a demand letter to a
         motor vehicle dealer and instead provides only that an
11       individual must describe the underlying facts.
12  -    Removes the requirement for an individual to provide a
         comprehensive description of the item damaged and instead
13       provides only that an individual must provide a
         description of the item damages.
14  
    -    Removes the requirement to include a description of
15       reasonable attorney's fees to be included in the pre-suit
         notification to the dealer.
16  
    -    Provides an additional method to deliver the demand
17       letter to the dealer.
18  -    Removes the requirement that if the dealer is a corporate
         entity that the notice of claim must be sent to the
19       dealer's registered agent and instead provides that it
         must be sent to the dealer or to the registered agen.
20  
    -    Deletes the requirements that class actions must comply
21       the pre-suit notification procedures.
22  -    Deletes the provision that states that the payment of
         actual damages by the dealer does not constitute an
23       admission by the dealer, is protected as a compromise or
         offer to compromise under the Florida evidence code, does
24       not release the dealer against a suit, and does not serve
         as a defense against any actions brought against the
25       dealer involving the action.
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CODING: Words stricken are deletions; words underlined are additions.