| 1 | A bill to be entitled |
| 2 | An act relating to the Unemployment Compensation Claims |
| 3 | and Benefits Information System Project; creating s. |
| 4 | 443.1113, F.S.; creating the Unemployment Compensation |
| 5 | Claims and Benefits Information System Project; requiring |
| 6 | the Agency for Workforce Innovation to replace and enhance |
| 7 | the functionality provided in specified systems with an |
| 8 | integrated Internet-based system; providing project |
| 9 | business objectives; excluding certain functionality from |
| 10 | the scope of the project; providing phases and timeframes |
| 11 | for the project; requiring the agency to implement a |
| 12 | specified project governance structure for a certain |
| 13 | duration; providing membership and responsibilities of the |
| 14 | executive steering committee and a project management |
| 15 | team; providing an effective date. |
| 16 |
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| 17 | Be It Enacted by the Legislature of the State of Florida: |
| 18 |
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| 19 | Section 1. Section 443.1113, Florida Statutes, is created |
| 20 | to read: |
| 21 | 443.1113 Unemployment Compensation Claims and Benefits |
| 22 | Information System Project.-- |
| 23 | (1) To the extent funding is available and the budget |
| 24 | authority is appropriated by the Legislature, the Agency for |
| 25 | Workforce Innovation shall replace and enhance the functionality |
| 26 | provided in the following systems with an integrated Internet- |
| 27 | based system that shall be known as the "Unemployment |
| 28 | Compensation Claims and Benefits Information System Project": |
| 29 | (a) Claims and benefit mainframe system. |
| 30 | (b) Florida unemployment Internet direct. |
| 31 | (c) Florida continued claim Internet directory. |
| 32 | (d) Call center interactive voice response system. |
| 33 | (e) Benefit overpayment screening system. |
| 34 | (f) Internet and intranet appeals system. |
| 35 | (2) The Unemployment Compensation Claims and Benefits |
| 36 | Information System Project shall accomplish the following main |
| 37 | objectives: |
| 38 | (a) Wherever cost-effective and operationally feasible, |
| 39 | eliminate or automate existing paper processes and enhance any |
| 40 | existing automated workflows to expedite customer transactions |
| 41 | and eliminate redundancy. |
| 42 | (b) Enable online, self-service access to claimant and |
| 43 | employer information and federal and state reporting. |
| 44 | (c) Integrate benefit payment control with the |
| 45 | adjudication program and collection system to improve fraud |
| 46 | detection. |
| 47 | (d) Comply with all requirements established in federal |
| 48 | and state law for unemployment compensation. |
| 49 | (e) Integrate with the Department of Revenue's statewide |
| 50 | unified tax system that collects the unemployment compensation |
| 51 | taxes. |
| 52 | (3) The scope of the Unemployment Compensation Claims and |
| 53 | Benefits Information System Project shall not include any of the |
| 54 | following: |
| 55 | (a) Collection of unemployment compensation taxes. |
| 56 | (b) General ledger, financial management, or budgeting |
| 57 | capabilities. |
| 58 | (c) Human resource planning or management capabilities. |
| 59 | (4) The Unemployment Compensation Claims and Benefits |
| 60 | Information System project shall: |
| 61 | (a) Complete the business reengineering and documentation |
| 62 | of detailed system requirements and overall system architecture |
| 63 | by the end of fiscal year 2009-2010. |
| 64 | (b) Complete the implementation of the basic Internet |
| 65 | portal into production operation and replacement of the Florida |
| 66 | Unemployment Internet Direct by the end of fiscal year 2010- |
| 67 | 2011. |
| 68 | (c) Complete the implementation of the call center |
| 69 | improvements into production operation and replacement of the |
| 70 | benefit overpayment screening system by the end of fiscal year |
| 71 | 2011-2012. |
| 72 | (d) Complete the implementation of the Internet and |
| 73 | intranet appeals system and required system enhancements needed |
| 74 | to meet main business objectives into production operation by |
| 75 | the end of fiscal year 2012-2013. |
| 76 | (5) The Agency for Workforce Innovation shall implement |
| 77 | the following project governance structure until the project has |
| 78 | been completed, suspended, or terminated: |
| 79 | (a) The executive director for the Unemployment |
| 80 | Compensation Claims and Benefits Information System Project is |
| 81 | the director of the Agency for Workforce Innovation. |
| 82 | (b) The project shall be governed by an executive steering |
| 83 | committee comprised of the following voting members: |
| 84 | 1. The director of the Agency for Workforce Innovation. |
| 85 | 2. The executive director of the Department of Revenue. |
| 86 | 3. The director of the Office of Unemployment Compensation |
| 87 | Services of the Agency for Workforce Innovation. |
| 88 | 4. The director of the General Tax Administration Program |
| 89 | of the Department of Revenue. |
| 90 | 5. The chief information officer of the Agency for |
| 91 | Workforce Innovation. |
| 92 | (c) The executive steering committee shall have the |
| 93 | overall responsibility for ensuring that the project meets its |
| 94 | main business objectives and is specifically responsible for: |
| 95 | 1. Providing management direction and support to the |
| 96 | project management team. |
| 97 | 2. Assessing the project's alignment with the strategic |
| 98 | goals of the Agency for Workforce Innovation for the |
| 99 | administration of the unemployment compensation program. |
| 100 | 3. Reviewing and approving or disapproving any changes to |
| 101 | the scope, schedule, and costs of the program. |
| 102 | 4. Reviewing and approving or disapproving any major |
| 103 | project deliverables and making necessary decisions. |
| 104 | 5. If the main business objectives cannot be achieved, |
| 105 | recommending the suspension or termination of the project to the |
| 106 | Governor, the President of the Senate, and the Speaker of the |
| 107 | House of Representatives. |
| 108 | (d) The project management team shall work under the |
| 109 | direction of the executive steering committee and shall be |
| 110 | minimally comprised of senior managers and stakeholders from the |
| 111 | Agency for Workforce Innovation and the Department of Revenue, |
| 112 | as selected by the director of the Agency for Workforce |
| 113 | Innovation and the executive director of the Department of |
| 114 | Revenue. The project management team shall: |
| 115 | 1. Provide daily planning, management, and oversight of |
| 116 | the project. |
| 117 | 2. Submit and update quarterly to the executive steering |
| 118 | committee an operational work plan that specifies planned |
| 119 | project milestones, deliverables, and expenditures. |
| 120 | 3. Submit written monthly project status reports to the |
| 121 | executive steering committee describing the progress made on the |
| 122 | project against the operational work plan. The reports shall |
| 123 | include: |
| 124 | a. Planned versus actual project costs. |
| 125 | b. Assessment of the major milestones and deliverables |
| 126 | that have been completed and milestones and deliverables that |
| 127 | still need to be completed. |
| 128 | c. Identification of any issues requiring resolution, the |
| 129 | proposed resolution for these issues, and any information on the |
| 130 | status of the resolutions. |
| 131 | d. Identification of any major risks that need to be |
| 132 | managed. |
| 133 | e. Identification of any changes to the project's scope, |
| 134 | schedule, or costs that must be submitted to the executive |
| 135 | steering committee for approval or disapproval. |
| 136 | f. Assurance that major deliverables recommended to the |
| 137 | executive steering committee for approval have been completely |
| 138 | reviewed by project stakeholders and meet required acceptance |
| 139 | criteria. |
| 140 | Section 2. This act shall take effect July 1, 2009. |