Florida Senate - 2019 COMMITTEE AMENDMENT Bill No. SB 1222 Ì450876JÎ450876 LEGISLATIVE ACTION Senate . House . . . . . ————————————————————————————————————————————————————————————————— ————————————————————————————————————————————————————————————————— The Committee on Military and Veterans Affairs and Space (Harrell) recommended the following: 1 Senate Amendment (with title amendment) 2 3 Delete everything after the enacting clause 4 and insert: 5 Section 1. Section 394.9087, Florida Statutes, is created 6 to read: 7 394.9087 Florida Veterans’ Care Coordination Program.— 8 (1) The Department of Veterans’ Affairs shall establish the 9 Florida Veterans’ Care Coordination Program. The Department of 10 Veterans’ Affairs shall contract with a nonprofit entity that is 11 accredited by the Council on Accreditation, is fully accredited 12 by the Alliance of Information and Referral Services, and has 13 statewide phone capacity to serve veterans, to enter into 14 agreements with Florida 211 Network participants to provide 15 veterans and their families in this state with dedicated 16 behavioral health care referral services, especially mental 17 health and substance abuse services. The Department of Veterans’ 18 Affairs shall model the program after the proof-of-concept pilot 19 program established in 2014 by the Crisis Center of Tampa Bay 20 and the Department of Veterans’ Affairs in Hillsborough, Pasco 21 Pinellas, Polk, and Manatee counties. 22 (2) The goals of the program are to: 23 (a) Prevent suicides by veterans. 24 (b) Increase veterans’ use of programs and services 25 provided by the United States Department of Veterans Affairs. 26 (c) Increase the number of veterans who use other available 27 community-based programs and services. 28 (3) The program must be available statewide. Program 29 services must be provided by program teams operated by Florida 30 211 Network participants, as authorized by s. 408.918. A Florida 31 211 Network participant may provide services in more than one 32 geographic area under a single contract. 33 (4) The program teams shall provide referral and care 34 coordination services to veterans and their families and expand 35 the existing Florida 211 Network to include the optimal range of 36 veterans’ service organizations and programs. Florida 211 37 Network participants in the Florida Veterans’ Care Coordination 38 Program must include: 39 (a) Telephonic peer support, crisis intervention, and the 40 communication of information on referral resources. 41 (b) Treatment coordination, including coordination of 42 followup care. 43 (c) Suicide risk assessment. 44 (d) Promotion of the safety and wellness of veterans and 45 their families, including continuous safety planning and 46 support. 47 (e) Resource coordination, including data analysis, to 48 facilitate acceptance, enrollment, and attendance of veterans 49 and their families in programs and services provided by the 50 United States Department of Veterans Affairs and other available 51 community-based programs and services. 52 (f) Immediate needs assessments, including safety planning 53 and support. 54 (5) To enhance program services, program teams shall: 55 (a) Track the number of requests from callers who are 56 veterans or members of a veteran’s family. 57 (b) Follow up with callers who are veterans or members of a 58 veteran’s family to determine whether they have acted on the 59 referrals or received the assistance needed and whether 60 additional referral or advocacy is needed. 61 (c) Develop and implement communication strategies, such as 62 media promotions, public service announcements, print and 63 Internet articles, and community presentations, to inform 64 veterans and their families about available programs and 65 services provided by the United States Department of Veterans 66 Affairs and other available community-based programs and 67 services. 68 (d) Document all calls and capture all necessary data to 69 improve outreach to veterans and their families and report such 70 data to the Crisis Center of Tampa Bay. 71 (6) Florida 211 Network participants in the Florida 72 Veterans’ Care Coordination Program shall maintain a database of 73 veteran-specific services available in the communities served by 74 the programs. The Department of Veterans’ Affairs and its 75 selected contractor shall work with managing entities as defined 76 in s. 394.9082(2)(e)to educate service providers about the 77 Florida Veterans Support Line and Veterans Care Coordination 78 Program. 79 (7) Florida 211 Network participants shall collect data on 80 the program and submit such data to the Department of Veterans’ 81 Affairs in the format prescribed by the Department of Veterans’ 82 Affairs. The Department of Veterans’ Affairs shall use such data 83 to prepare a report for submittal to the Governor, the President 84 of the Senate, and the Speaker of the House of Representatives 85 by December 15, 2020. The report must include: 86 (a) The number of calls received. 87 (b) Demographic information for each caller, including, but 88 not limited to, the caller’s military affiliation, the caller’s 89 veteran status, and whether the caller is receiving services 90 provided by the United States Department of Veterans Affairs or 91 other available community-based programs and services. 92 (c) The nature of each call, including, but not limited to, 93 the concerns prompting the call and the services requested. 94 (d) The outcome of each call, including, but not limited 95 to, the services for which referrals were made and the 96 organizations to which the caller was referred. 97 (e) Services received as a result of each call. 98 (f) Information regarding followup by the program team, 99 including, but not limited to, the percentage of calls receiving 100 followup and the outcome of followup. 101 (g) Information regarding the program’s impact on each 102 caller’s quality of life and on the avoidance of negative 103 outcomes, including arrest and suicide. 104 (h) Each caller’s level of satisfaction with program 105 services. 106 Section 2. This act shall take effect July 1, 2019. 107 108 ================= T I T L E A M E N D M E N T ================ 109 And the title is amended as follows: 110 Delete everything before the enacting clause 111 and insert: 112 A bill to be entitled 113 An act relating to services for veterans and their 114 families; creating s. 394.9087, F.S.; requiring the 115 Department Veterans’ Affairs to establish the Florida 116 Veterans’ Care Coordination Program to provide 117 veterans and their families with behavioral health 118 care referral and care coordination services; 119 requiring the department to contract with a certain 120 nonprofit entity to enter into agreements with Florida 121 211 Network participants to provide such services; 122 providing program goals; providing for the statewide 123 delivery of specified services by program teams; 124 requiring Florida 211 Network participants to collect 125 program implementation data and submit such data to 126 the department; requiring the department to submit a 127 report to the Governor and Legislature; providing an 128 effective date.