Florida Senate - 2019                                    SB 1222
       By Senator Harrell
       25-01617B-19                                          20191222__
    1                        A bill to be entitled                      
    2         An act relating to services for veterans and their
    3         families; creating s. 394.9087, F.S.; requiring the
    4         Department of Children and Families to establish the
    5         Florida Veterans’ Care Coordination Program to provide
    6         veterans and their families with behavioral health
    7         care referral and care coordination services;
    8         requiring the department to contract with managing
    9         entities to enter into agreements with Florida 211
   10         Network participants to provide such services;
   11         providing program goals; providing for the statewide
   12         delivery of specified services by program teams;
   13         requiring Florida 211 Network participants to collect
   14         program implementation data and submit such data to
   15         the department; requiring the department to submit a
   16         report to the Governor and Legislature; providing an
   17         effective date.
   19  Be It Enacted by the Legislature of the State of Florida:
   21         Section 1. Section 394.9087, Florida Statutes, is created
   22  to read:
   23         394.9087Florida Veterans’ Care Coordination Program.—
   24         (1)The Department of Children and Families, in
   25  consultation with the Florida Alliance of Information and
   26  Referral Services, shall establish the Florida Veterans’ Care
   27  Coordination Program. The department shall contract with
   28  managing entities as defined in s. 394.9082(2)(e) to enter into
   29  agreements with Florida 211 Network participants to provide
   30  veterans and their families in this state with dedicated
   31  behavioral health care referral services, especially mental
   32  health and substance abuse services. The department shall model
   33  the program after the proof-of-concept pilot program established
   34  in 2014 by the Crisis Center of Tampa Bay and the Florida
   35  Department of Veterans’ Affairs in Hillsborough, Pasco,
   36  Pinellas, Polk, and Manatee Counties.
   37         (2)The goals of the program are to:
   38         (a)Prevent suicides by veterans.
   39         (b)Increase veterans’ use of programs and services
   40  provided by the United States Department of Veterans Affairs.
   41         (c)Increase the number of veterans who use other available
   42  community-based programs and services.
   43         (3)The program must be available statewide. Program
   44  services must be provided by program teams operated by Florida
   45  211 Network participants, as authorized by s. 408.918. A Florida
   46  211 Network participant may provide services in more than one
   47  managing entity’s geographic area under a single contract.
   48         (4)The program teams shall provide referral and care
   49  coordination services to veterans and their families and expand
   50  the existing Florida 211 Network to include the optimal range of
   51  veterans’ service organizations and programs. Program services
   52  must include:
   53         (a)Telephonic peer support, crisis intervention, and the
   54  communication of information on referral resources.
   55         (b)Treatment coordination, including coordination of
   56  followup care.
   57         (c)Suicide risk assessment.
   58         (d)Promotion of the safety and wellness of veterans and
   59  their families, including continuous safety planning and
   60  support.
   61         (e)Resource coordination, including data analysis, to
   62  facilitate acceptance, enrollment, and attendance of veterans
   63  and their families in programs and services provided by the
   64  United States Department of Veterans Affairs and other available
   65  community-based programs and services.
   66         (f)Immediate needs assessments, including safety planning
   67  and support.
   68         (5)To enhance program services, program teams shall:
   69         (a)Track the number of requests from callers who are
   70  veterans or members of a veteran’s family.
   71         (b)Follow up with callers who are veterans or members of a
   72  veteran’s family to determine whether they have acted on the
   73  referrals or received the assistance needed and whether
   74  additional referral or advocacy is needed.
   75         (c)Develop and implement communication strategies, such as
   76  media promotions, public service announcements, print and
   77  Internet articles, and community presentations, to inform
   78  veterans and their families about available programs and
   79  services provided by the United States Department of Veterans
   80  Affairs and other available community-based programs and
   81  services.
   82         (d)Document all calls and capture all necessary data to
   83  improve outreach to veterans and their families and report such
   84  data to the managing entity.
   85         (6)Florida 211 Network participants shall collect data on
   86  the implementation of the program and submit such data to the
   87  department in the format prescribed by the department. The
   88  department shall use such data to prepare a report for submittal
   89  to the Governor, the President of the Senate, and the Speaker of
   90  the House of Representatives by December 15, 2020. The report
   91  must include:
   92         (a)The number of calls received.
   93         (b)Demographic information for each caller, including, but
   94  not limited to, the caller’s military affiliation, the caller’s
   95  veteran status, and whether the caller is receiving services
   96  provided by the United States Department of Veterans Affairs or
   97  other available community-based programs and services.
   98         (c)The nature of each call, including, but not limited to,
   99  the concerns prompting the call and the services requested.
  100         (d)The outcome of each call, including, but not limited
  101  to, the services for which referrals were made and the
  102  organizations to which the caller was referred.
  103         (e)Services received as a result of each call.
  104         (f)Information regarding followup by the program team,
  105  including, but not limited to, the percentage of calls receiving
  106  followup and the amount of time between initial contact and
  107  followup.
  108         (g)Information regarding the program’s impact on each
  109  caller’s quality of life and on the avoidance of negative
  110  outcomes, including arrest and suicide.
  111         (h)Each caller’s level of satisfaction with program
  112  services.
  113         Section 2. This act shall take effect July 1, 2019.