Florida Senate - 2019 CS for SB 1222 By the Committee on Military and Veterans Affairs and Space; and Senators Harrell and Mayfield 583-03494-19 20191222c1 1 A bill to be entitled 2 An act relating to services for veterans and their 3 families; creating s. 394.9087, F.S.; requiring the 4 Department Veterans’ Affairs to establish the Florida 5 Veterans’ Care Coordination Program to provide 6 veterans and their families with behavioral health 7 care referral and care coordination services; 8 requiring the department to contract with a certain 9 nonprofit entity to enter into agreements with Florida 10 211 Network participants to provide such services; 11 providing program goals; providing for the statewide 12 delivery of specified services by program teams; 13 requiring Florida 211 Network participants to collect 14 program implementation data and submit such data to 15 the department; requiring the department to submit a 16 report to the Governor and Legislature; providing an 17 effective date. 18 19 Be It Enacted by the Legislature of the State of Florida: 20 21 Section 1. Section 394.9087, Florida Statutes, is created 22 to read: 23 394.9087 Florida Veterans’ Care Coordination Program.— 24 (1) The Department of Veterans’ Affairs shall establish the 25 Florida Veterans’ Care Coordination Program. The Department of 26 Veterans’ Affairs shall contract with a nonprofit entity that is 27 accredited by the Council on Accreditation, is fully accredited 28 by the National Alliance of Information and Referral Services, 29 and has statewide phone capacity to serve veterans, to enter 30 into agreements with Florida 211 Network participants to provide 31 veterans and their families in this state with dedicated 32 behavioral health care referral services, especially mental 33 health and substance abuse services. The Department of Veterans’ 34 Affairs shall model the program after the proof-of-concept pilot 35 program established in 2014 by the Crisis Center of Tampa Bay 36 and the Department of Veterans’ Affairs in Hillsborough, Pasco 37 Pinellas, Polk, and Manatee counties. 38 (2) The goals of the program are to: 39 (a) Prevent suicides by veterans. 40 (b) Increase veterans’ use of programs and services 41 provided by the United States Department of Veterans Affairs. 42 (c) Increase the number of veterans who use other available 43 community-based programs and services. 44 (3) The program must be available statewide. Program 45 services must be provided by program teams operated by Florida 46 211 Network participants, as authorized by s. 408.918. A Florida 47 211 Network participant may provide services in more than one 48 geographic area under a single contract. 49 (4) The program teams shall provide referral and care 50 coordination services to veterans and their families and expand 51 the existing Florida 211 Network to include the optimal range of 52 veterans’ service organizations and programs. Florida 211 53 Network participants in the Florida Veterans’ Care Coordination 54 Program must include: 55 (a) Telephonic peer support, crisis intervention, and the 56 communication of information on referral resources. 57 (b) Treatment coordination, including coordination of 58 followup care. 59 (c) Suicide risk assessment. 60 (d) Promotion of the safety and wellness of veterans and 61 their families, including continuous safety planning and 62 support. 63 (e) Resource coordination, including data analysis, to 64 facilitate acceptance, enrollment, and attendance of veterans 65 and their families in programs and services provided by the 66 United States Department of Veterans Affairs and other available 67 community-based programs and services. 68 (f) Immediate needs assessments, including safety planning 69 and support. 70 (5) To enhance program services, program teams shall: 71 (a) Track the number of requests from callers who are 72 veterans or members of a veteran’s family. 73 (b) Follow up with callers who are veterans or members of a 74 veteran’s family to determine whether they have acted on the 75 referrals or received the assistance needed and whether 76 additional referral or advocacy is needed. 77 (c) Develop and implement communication strategies, such as 78 media promotions, public service announcements, print and 79 Internet articles, and community presentations, to inform 80 veterans and their families about available programs and 81 services provided by the United States Department of Veterans 82 Affairs and other available community-based programs and 83 services. 84 (d) Document all calls and capture all necessary data to 85 improve outreach to veterans and their families and report such 86 data to the contracted entity. 87 (6) Florida 211 Network participants in the Florida 88 Veterans’ Care Coordination Program shall maintain a database of 89 veteran-specific services available in the communities served by 90 the programs. The Department of Veterans’ Affairs and its 91 selected contractor shall work with managing entities as defined 92 in s. 394.9082(2)(e)to educate service providers about the 93 Florida Veterans Support Line and Veterans Care Coordination 94 Program. 95 (7) Florida 211 Network participants shall collect data on 96 the program and submit such data to the Department of Veterans’ 97 Affairs in the format prescribed by the Department of Veterans’ 98 Affairs. The Department of Veterans’ Affairs shall use such data 99 to prepare a report for submittal to the Governor, the President 100 of the Senate, and the Speaker of the House of Representatives 101 by December 15, 2020. The report must include: 102 (a) The number of calls received. 103 (b) Demographic information for each caller, including, but 104 not limited to, the caller’s military affiliation, the caller’s 105 veteran status, and whether the caller is receiving services 106 provided by the United States Department of Veterans Affairs or 107 other available community-based programs and services. 108 (c) The nature of each call, including, but not limited to, 109 the concerns prompting the call and the services requested. 110 (d) The outcome of each call, including, but not limited 111 to, the services for which referrals were made and the 112 organizations to which the caller was referred. 113 (e) Services received as a result of each call. 114 (f) Information regarding followup by the program team, 115 including, but not limited to, the percentage of calls receiving 116 followup and the outcome of followup. 117 (g) Information regarding the program’s impact on each 118 caller’s quality of life and on the avoidance of negative 119 outcomes, including arrest and suicide. 120 (h) Each caller’s level of satisfaction with program 121 services. 122 Section 2. This act shall take effect July 1, 2019.