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CS/SB 1088: State Department Customer Service Standards

GENERAL BILL by Governmental Oversight and Accountability ; Polsky

State Department Customer Service Standards; Requiring state departments to employ a callback queue system for customers who contact the departments by telephone, etc.

Effective Date: 7/1/2025
 Last Action: 4/3/2025 Senate - CS by Governmental Oversight and Accountability read 1st time
Bill Text: Web Page | PDF
Senate Committee References:
  1. Governmental Oversight and Accountability (GO)
  2. Appropriations Committee on Agriculture, Environment, and General Government (AEG)
  3. Appropriations (AP)

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  • Bill History

    Date Chamber Action
    2/24/2025 Senate • Filed
    3/3/2025 Senate • Referred to Governmental Oversight and Accountability; Appropriations Committee on Agriculture, Environment, and General Government; Appropriations
    3/4/2025 Senate • Introduced
    3/27/2025 Senate • On Committee agenda-- Governmental Oversight and Accountability, 04/01/25, 1:30 pm, 110 Senate Building
    4/1/2025 Senate • CS by Governmental Oversight and Accountability; YEAS 7 NAYS 0
    4/2/2025 Senate • Pending reference review under Rule 4.7(2) - (Committee Substitute)
    4/3/2025 Senate • Now in Appropriations Committee on Agriculture, Environment, and General Government
    • CS by Governmental Oversight and Accountability read 1st time

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  • CS/SB 1088, Committee Substitute 1 (Current Bill Version) Posted 4/2/2025 at 3:43 PM

    Bill Text:   Web Page | PDF
    Analyses:   None

    Related Bills (1)

    Bill Number Subject Filed By Relationship Last Action and Location Track Bills
    H 979 State Department Customer Service Standards Rosenwald Similar Last Action: 3/4/2025 H 1st Reading (Original Filed Version) Track This Bill

    Citations - Statutes (1)

    Citation Catchline Location in Bill Location In Bill Help
    23.30 Florida Customer Service Standards Act. Page 1 (pdf)

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  • SB 1088, Original Filed Version Posted 2/24/2025 at 4:45 PM

    Bill Text:   Web Page | PDF
    Analyses:   Governmental Oversight and Accountability (Pre-Meeting) 3/31/2025 (pdf)
    Governmental Oversight and Accountability (Post-Meeting) 4/2/2025 (pdf)

    Related Bills (1)

    Bill Number Subject Filed By Relationship Last Action and Location Track Bills
    H 979 State Department Customer Service Standards Rosenwald Identical Last Action: 3/4/2025 H 1st Reading (Original Filed Version) Track This Bill

    Committee Amendments (1)

    Amendment Sponsor Filed Last Committee Action Format
    108700 - Amendment
    Delete lines 16 - 17 and insert:     		Governmental Oversight and Accountability
    (Polsky)     		3/31/2025
    12:57 PM     		Replaced by Committee Substitute
    4/1/2025     		Web Page
    PDF

    Committee Votes (1)

    Date Committee Result
    4/1/2025 1:30 PM Governmental Oversight and Accountability 7 Yeas - 0 Nays

    Citations - Statutes (1)

    Citation Catchline Location in Bill Location In Bill Help
    23.30 Florida Customer Service Standards Act. Page 1 (pdf)

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