HB 979: State Department Customer Service Standards
GENERAL BILL by Rosenwald
State Department Customer Service Standards; Requires state departments to employ callback queue system for customers who contact state departments by telephone.
Effective Date: 7/1/2025
Last Action: 5/3/2025 House - Indefinitely postponed and withdrawn from consideration
Bill Text: PDF
Last Action: 5/3/2025 House - Indefinitely postponed and withdrawn from consideration
Bill Text: PDF
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Bill History
Date Chamber Action 2/24/2025 House • Filed
3/2/2025 House • Referred to Government Operations Subcommittee
• Referred to Information Technology Budget & Policy Subcommittee
• Referred to State Affairs Committee
• Now in Government Operations Subcommittee
3/4/2025 House • 1st Reading (Original Filed Version)
5/3/2025 House • Indefinitely postponed and withdrawn from consideration
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HB 979, Original Filed Version (Current Bill Version) Posted 2/24/2025 at 3:37 PM
Bill Text: PDF Analyses: None Related Bills (1)
Bill Number Subject Filed By Relationship Last Action and Location Track Bills S 1088 (c1) State Department Customer Service Standards Polsky Similar Last Action: 5/3/2025 S Indefinitely postponed and withdrawn from consideration 
Citations - Statutes (1)
Citation Catchline Location in Bill Location In Bill Help 23.30 Florida Customer Service Standards Act. Page 1 (pdf)