SB 1192: Customer Service Callback Queues
GENERAL BILL by Polsky ; (CO-INTRODUCERS) Arrington
Customer Service Callback Queues; Establishing a pilot program to require specified agencies to use a callback queue for returning certain calls; requiring calls to be returned in a specified manner; requiring pilot program participants to report specified information to the Legislature by a certain date, etc.
Effective Date: 7/1/2026
Last Action: 2/9/2026 Senate - On Committee agenda-- Appropriations Committee on Transportation, Tourism, and Economic Development, 02/12/26, 2:30 pm, 110 Senate Building
Bill Text: Web Page | PDF
Last Action: 2/9/2026 Senate - On Committee agenda-- Appropriations Committee on Transportation, Tourism, and Economic Development, 02/12/26, 2:30 pm, 110 Senate Building
Bill Text: Web Page | PDF
Senate Committee References:
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Bill History
Date Chamber Action 1/6/2026 Senate • Filed
1/12/2026 Senate • Referred to Governmental Oversight and Accountability; Appropriations Committee on Transportation, Tourism, and Economic Development; Appropriations
1/13/2026 Senate • Introduced
1/28/2026 Senate • On Committee agenda-- Governmental Oversight and Accountability, 02/02/26, 3:30 pm, 110 Senate Building
2/2/2026 Senate • Favorable by Governmental Oversight and Accountability; YEAS 9 NAYS 0
2/3/2026 Senate • Now in Appropriations Committee on Transportation, Tourism, and Economic Development
2/9/2026 Senate • On Committee agenda-- Appropriations Committee on Transportation, Tourism, and Economic Development, 02/12/26, 2:30 pm, 110 Senate Building
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SB 1192, Original Filed Version (Current Bill Version) Posted 1/6/2026 at 11:31 AM
Bill Text: Web Page | PDF Related Bills (1)
Bill Number Subject Filed By Relationship Last Action and Location Track Bills H 1031 Customer Service Callback Queues Rosenwald Identical Last Action: 2/10/2026 H Added to Information Technology Budget & Policy Subcommittee agenda 
Committee Votes (1)
Date Committee Result 2/2/2026 3:30 PM Governmental Oversight and Accountability 9 Yeas - 0 Nays Citations - Statutes (1)
Citation Catchline Location in Bill Location In Bill Help 23.30 Florida Customer Service Standards Act. Page 1 (pdf)