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Glossary of Legislative Terms

SB 1192: Customer Service Callback Queues

GENERAL BILL by Polsky

Customer Service Callback Queues; Establishing a pilot program to require specified agencies to use a callback queue for returning certain calls; requiring calls to be returned in a specified manner; requiring pilot program participants to report specified information to the Legislature by a certain date, etc.

Effective Date: 7/1/2026
Last Action: 1/13/2026 Senate - Introduced
Bill Text: Web Page | PDF
Senate Committee References:
  1. Governmental Oversight and Accountability (GO)
  2. Appropriations Committee on Transportation, Tourism, and Economic Development (ATD)
  3. Appropriations (AP)

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  • Bill History

    Date Chamber Action
    1/6/2026 Senate • Filed
    1/12/2026 Senate • Referred to Governmental Oversight and Accountability; Appropriations Committee on Transportation, Tourism, and Economic Development; Appropriations
    1/13/2026 Senate • Introduced

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  • SB 1192, Original Filed Version (Current Bill Version) Posted 1/6/2026 at 11:31 AM

    Bill Text:   Web Page | PDF
    Analyses:   None

    Related Bills (1)

    Bill Number Subject Filed By Relationship Last Action and Location Track Bills
    H 1031 Customer Service Callback Queues Rosenwald Identical Last Action: 1/13/2026 H 1st Reading (Original Filed Version) Track This Bill

    Citations - Statutes (1)

    Citation Catchline Location in Bill Location In Bill Help
    23.30 Florida Customer Service Standards Act. Page 1 (pdf)

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