HB 1031: Customer Service Callback Queues
GENERAL BILL by Rosenwald ; (CO-INTRODUCERS) Bartleman ; Cross ; Daniels ; Driskell ; Eskamani ; Harris ; Hunschofsky ; López, J. ; McFarland ; Nix ; Plasencia ; Woodson
Customer Service Callback Queues; Defines "callback queue"; establishes pilot program to require specified agencies to use callback queue for returning certain calls; requires calls to be returned in specified manner; requires pilot program participants to report specified information to Legislature by certain date.
Senate Committee References:
- Rules (RC)
-
Bill History
Date Chamber Action 1/6/2026 House • Filed
1/12/2026 House • Referred to Government Operations Subcommittee
• Referred to Information Technology Budget & Policy Subcommittee
• Referred to State Affairs Committee
• Now in Government Operations Subcommittee
1/13/2026 House • 1st Reading (Original Filed Version)
2/3/2026 House • Added to Government Operations Subcommittee agenda
2/5/2026 House • Favorable by Government Operations Subcommittee
• Reported out of Government Operations Subcommittee
• Now in Information Technology Budget & Policy Subcommittee
2/10/2026 House • Added to Information Technology Budget & Policy Subcommittee agenda
2/12/2026 House • Favorable by Information Technology Budget & Policy Subcommittee
• Reported out of Information Technology Budget & Policy Subcommittee
• Now in State Affairs Committee
2/13/2026 House • Added to State Affairs Committee agenda
2/17/2026 House • Favorable by State Affairs Committee
• Reported out of State Affairs Committee
• Bill released to House Calendar
• Added to Second Reading Calendar
2/19/2026 House • Bill added to Special Order Calendar (2/25/2026)
2/25/2026 House • Read 2nd time
• Added to Third Reading Calendar
• Read 3rd time
• Passed; YEAS 114, NAYS 0
2/25/2026 Senate • In Messages
2/26/2026 Senate • Referred to Rules
• Received
-
HB 1031, Original Filed Version (Current Bill Version) Posted 1/6/2026 at 11:54 AM
Bill Text: PDF Related Bills (1)
Bill Number Subject Filed By Relationship Last Action and Location Track Bills S 1192 Customer Service Callback Queues Polsky Identical Last Action: 2/25/2026 S On Committee agenda-- Appropriations, 03/02/26, 12:00 pm, 110 Senate Building 
Floor Votes (1)
Date Chamber Result 2/25/2026 3:35 PM House 114 Yeas - 0 Nays Citations - Statutes (1)
Citation Catchline Location in Bill Location In Bill Help 23.30 Florida Customer Service Standards Act. Page 1 (pdf)